Truly Reviews

This is my second order with Truly. I purchased more bedding and towels. Such Fabulous quality. Extras such as wrapped in tissue paper and then individual cotton bags with ribbons. Which makes the unwrapping extra special and makes you feel special. Which is lovely with what we are all experiencing at the moment. And then to get to lie in bed cocooned in cotten heaven. Wake up and shower then wrap a big fluffly towel around me. Can always pretend I am in that boutique hotel and not at home X

Really impressed. Great customer service and really lovely quality items at reasonable prices - parcels arrived gift wrapped and really brightened a very blue January. Thank you Truly

Excellent item and delivered promptly

I bought this hat for a friend and she was so delighted with it. It is really well made and beautifully soft. It came in lovely packaging too. Thank you x

They look and feel lovely I got them in the sale so happy with the price. I haven't washed them yet so no idea how they stand up to that

Received my order within 2 days, excellent customer service

This is an update to Truly's response dated the 25th. After not having had the courtesy of a response to Friday afternoon's e mail, as well as the one I sent following up this morning, I tried the IM option this afternoon. A responsive man called Ed checked with the warehouse and told me my order was ready to dispatch, hopefully today or tomorrow. Unfortunately I did not receive the dispatch alert he mentioned so, the week you mentioned exchanges ordinarily taking, has passed and I still haven't had my exchange. My gripe is that it would have been much better practice, not to mention quicker, had you been honest with me in the first place then I would have simply re -ordered and requested a refund for the faulty pair. That way you would have managed my expectations rather than leading me to falsely believe I would have them by end of the week plus I wouldn't have been worried about you running out of gloves in the week that has passed since I returned them! Covid isn't an excuse for lack of transparency or failure to answer 2 e mails asking when a replacement will be dispatched. Let's hope they are finally dispatched tomorrow. Even if that does happen with 48 hours to get here that's a full 9 days which is a poor attempt at service recovery. PS re your 2nd response I'm not even called Holly!! I'd appreciate your keeping my personal data such as my name private in line with GDPR. And trying isn't the same as acknowledging your failures and learning from them!

The suit looks beautiful but it’s not been tested with a child. The zips catch on the material constantly and the detachable boots effectively have two left feet and therefore one is always falling off. Beautiful not practical for use.

Love my cashmere socks and jumper. Got them in sale and really good price. They came beautifully wrapped and quality if socks and jumper us excellent. These were my first purchase from truly, bit expect will be making more purchases now I've found it!

Excellent quality and excellent service

I'm afraid the delivery was not within the 48 hours advertised. The pyjamas tapered at the ankle in a very unusual way, unlike the usual loose fit you expect in pyjamas, making them uncomfortable to wear.

Lovely pyjamas size is good would definitely recommend.

Bought silk night dress and super happy with quality. Quick delivery

Beautiful product. Very quick delivery just after Christmas. Would highly recommend.

My item arrived in perfect condition & gorgeously packed, all Eco-packaging too which is amazing! Delivery was fast and the whole process was quick, smooth and easy!

Really happy with the item. Quick delivery. Thank you.

Good product and fast delivery

Purchased baby pink cashmere gloves 9 months ago. They've developed holes. Poor quality for the money.

I loved the packaging. Product arrived safely and on time. Will order from Truly again.