Good quality product and well packaged.
Good quality product and well packaged.

10 months ago
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
Over a year ago
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was... See more
Over a year ago
I was most impressed with the quality of the garment I purchased.
Over a year ago
Great cushions and really speedy delivery.
Good quality product and well packaged.
Great price, fast delivery, really well packaged. Easy and pleasant experience
Bed sheets delivered within timescale, they are of great quality and value for money, will definitely purchase different colours if available. Will highly recommend
I was surprised to have the parcel Delivered the next day when l ordered very pleased with the item 😃
Fabulous high quality items exactly as seen online
Love my Shagreen Tray 🥰
Excellent quality, but too small for me.
Loved my purchase very impressed how sent back first item as to small and requested next size came in few days lovely packed.Myfirst purchase with Truley will definitely be purchasing again.
Freya was very helpful when I wanted a quick exchange. Thank you for being so thoughtful.
Excellent service and speedy resolution of an item which was broken during Shipment. Professional care and attention makes Truly a valuable Supplier.
Product as per photo and Description. Good price in sale. Happy with purchase
Great service prompt on delivery and beautiful product will definitely purchase from again
Bought the navy joggers, but they're poorly made. Consider choosing a renowned brand instead. The stitching inside is subpar, with many loose threads, causing discomfort and itchiness. Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items. Regrettable purchase, I'll go for trusted brands from now on.
Ordered some flat sheets arrived in a couple of days excellent quality and great value as brought in the sale all packaged nicely in a lovely bag would highly recommend have brought from Truly before and will be buying again a great company
Easy to purchase and quick delivery.
Lovely glasses Arrived beautifully wrapped
Beautiful products well packaged and sent quickly! I ordered 4 coupè glasses just after Christmas and they arrived in time for new year's eve beautifully wrapped. Very happy! :-)
Ordered a dish, it was as pictured and arrived promptly
You sent the wrong item and no returns note
Great service, yet to receive my order however was struggling with a discount code, 10 minutes and it was sorted and ordered! Thanks guys!
Based on analysis of 23 reviews rated 1-2 stars for Truly
“Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the followin...”
“Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to...”
“Despite being labeled organic, the overall quality is disappointing, explaining the lower price for organic items”
“You sent the wrong item and no returns note”
“Bought the navy joggers, but they're poorly made”
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Truly is an online retail platform specializing in a diverse collection of affordable luxury items, including home decor, bedding, women's, men's, and baby clothing, as well as luxury gifting options. The company aims to provide customers with high-quality products that enhance their living spaces and personal style, catering to a wide audience seeking elegance and comfort in their purchases. Customers can explore a variety of offerings ranging from premium bedding and stylish nightwear to decorative accessories and elegant glassware. Truly focuses on delivering a seamless shopping experience, with features such as a wishlist option and live customer service support, ensuring that consumers can easily find and acquire the items they desire. With free UK standard delivery on orders over £80, Truly is positioned to attract customers looking for both value and quality in their home and personal apparel selections.
Reviewers consistently praise Truly for its outstanding product quality and efficient service, highlighting the beautiful designs and quick delivery times. Many customers express satisfaction with their purchases, noting items like cashmere shawls and silk garments as particularly impressive. However, there are some complaints regarding customer service issues, with a few individuals experiencing problems with order fulfillment, such as items being out of stock or technical errors leading to refunds. Additionally, some products have been reported as arriving in less than perfect condition, like creased silk items. Despite these criticisms, the majority of feedback reflects a positive shopping experience, with many expressing a desire to return for future purchases. Overall, Truly is viewed favorably, with a strong emphasis on quality and service.
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