9 months ago
I recently was struggling with an issue with my bookings. I called the agency 3 times but nobody came up with any solution. I spoke to Sammy and Bhavika but they were not interested to talk or assist.... See more
10 months ago
After booking tickets I had to call TWO times and one email to have my tickets. But still they havent send my tickets(22/07/2025) . I know how its look like a real tickets .They are misleading people.... See more
Made a mistake in name spelling by 1 letter during booking tickets. This mistake was reported to Travel Trolley immediately. But they still charged £35 for the amendment. If this hadn't happened, and they changed it free of charge for me, I would have happily given 5 starts.
Got told no seats by others but Kent found a solution quickly and to top it off cheaper by £80!! Good work 3rd time I've booked with Travel trolley
Aarav was polite with good service
Great customer service. Got ticket confirmation straight away and special meal request updated for us as requested. Competitive prices.
Cheap ticket price and good customer support from Noel.
Pranav was very helpful and quick in getting my issue resolved. Great customer service, really efficiently.
Noel was easy to talk to, and was very helpful to take care of my needs
Top notch customer service by Kent when he served me this morning. Brilliant reception, communication skills, warmth and a show of passion to resolve my concern and achieved. He is surely uplifting the image of Travel Trolley. Keep it up Kent.
Noel was very patient and provided a good customer service. Thank you Noel for changing my aunts tickets.
Customer service gave me all the best options available for our cancellation. Did not try to fob us off.
Noel was very helpfull, he explained and supported me to postpone my flight
Dear Sarah, I am writing to express my gratitude for Sarah exceptional help in changing my travel ticket. Your professionalism, efficiency, and willingness to go the extra mile made what could have been a stressful experience incredibly smooth and hassle-free. From the moment I reached out, you were prompt in addressing my concerns, thoroughly explaining the available options, and ensuring that every detail was taken into account. Your knowledge and expertise were evident throughout the process, and I truly appreciate how you made the entire situation feel so manageable and stress-free. You were patient with my questions and worked diligently to find the best possible solution for my travel needs. What impressed me most was your attentiveness and the personal touch you brought to the experience. I never felt like just another customer; it was clear that you genuinely cared about ensuring everything was handled to my satisfaction. Such commitment to excellent service is rare and greatly appreciated. Thanks to your efforts, I am now able to travel on a schedule that better suits my plans. I will certainly be sharing my positive experience with others, and I would not hesitate to recommend your services in the future. Thank you again for your hard work and outstanding support. Kindly Regards P M Jivani
I had to call again regarding changing the return date and and by coincidence I spoke to the same advisor and again Kent was amazingly very helpful again and helped me with my booking without any issues which was much appreciated Thank you Kent 👍🏻
MANVI IS VERY HELPFUL TOO BOOK A TICKET
Aarav from travel trolley has been very helpful to support my travel requests. I would highly recommend Travel Trolley for anyone travelling especially from UK to India
Rachit was very helpful and patient with me when I was anxious about my upcoming flight and he kindly answered all the queries I had. Looking forward to my flight and feel well prepared as Rachit was exremely insightful on information regarding my flight. Definitely recommend speaking with Rachit, and he is a great asset to the team
Could i please request for my flight to have a correct nationality for my wife Mrs Iksha Limbu as Nepalese. Thank you. The booking reference is W6E2YW.
Very good experience with kanika. She help me to re-book my ticket. She was so helpful.
Great Service ! Donald was very quick and helpful making changes to my reservation without any issues and was very pleasant to deal with. Thank you.
Neol was amazing to help the tickets and to my query
Based on analysis of 140 reviews rated 1-2 stars for Travel Trolley
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I booked international flights through Travel Trolley for myself and my young children, spending over £2,000 — and I...”
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Travel Trolley is an online platform specializing in providing users with the ability to search and compare cheap flights from the UK to India. The website facilitates various travel options, including one-way, return, and multi-destination flights, making it a convenient resource for travelers seeking affordable airfare. Customers can easily input their departure and arrival details to find suitable flight options tailored to their needs. The company primarily serves individuals and families planning trips to India, whether for business, leisure, or visiting family. By aggregating flight information from multiple airlines, Travel Trolley aims to simplify the booking process and help users make informed travel decisions. The platform is designed to cater to a diverse audience, ensuring that travelers have access to competitive prices and a range of flight options.
Travel Trolley receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers commend the helpfulness and service provided by staff members like Harleen and Spencer, highlighting their ability to resolve issues efficiently and provide a positive booking experience. However, a significant number of consumers report frustrations with the booking process, citing difficulties in receiving tickets and delays in refunds. Complaints about customer service are prevalent, with some customers labeling the agency as unreliable and accusing it of being a scam. Issues such as last-minute flight changes and unprofessional handling of bookings contribute to the negative sentiment. Overall, while some customers appreciate the assistance from specific staff, the recurring complaints about service reliability overshadow the positives.
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