The experience is to good
The experience is to good

9 months ago
I recently was struggling with an issue with my bookings. I called the agency 3 times but nobody came up with any solution. I spoke to Sammy and Bhavika but they were not interested to talk or assist.... See more
10 months ago
After booking tickets I had to call TWO times and one email to have my tickets. But still they havent send my tickets(22/07/2025) . I know how its look like a real tickets .They are misleading people.... See more
The experience is to good
I felt the customer service person (Alex - fake name) is not that polite and professional . The person who answered my call regards to my refund call was giving some standard scripted informations and when asked some additional queries their tone was changing , and hang up the call as if i called to led money .ref- 5335869
Very helpful and quick service! Can only recommend Rehan!
Thank you so much Manvi. You helped me very nice and neat explanation thank you so much for doing that I really appreciate it.
good customer service by Norman helped us with our refund processing very polite and very helpful and understanding guy.
Very good service
I was very happy with the service I got from Morris he sort all our travel arrangements on payment of our flight tickets he sent me our e tickets with detailed schedule.He has left his phone number if I need any help
Good Service and experience. Keep up the good work. I should’ve mentioned Mr.Kartik who I dealt with. Thanks
Spoke to helpful human Pranav was wonderful
Very helpful customer service from Ratchit.
Pranav was brilliant and efficient in helping me book my flight. Gave a great price and sent me everything very quickly!
Information and service provided was intact really appreciate and thank you very much Rehan for the support.
Absolutely delighted with the customer service from Travel Trolley. Donald was very helpful in resolving our issue with regards to change in travel dates. Donald's communication skills are excellent. I would recommend Travel Trolley.
Excellent help provided by Oliver . It’s a fantastic experience getting the right help . Thanks
Having suffered a bereavement I inadvertently booked the wrong dates for a flight to Australia to be with family. Realising immediately, I contacted them and was told that I would have to pay a fee in order to cancel. Complete lack of compassion and empathy.
Worst travel company ever.. Avoid avoid avoid
Extremely poor experience. We asked for a correction immediately after the booking before the tickets were issued. They demanded 130 pounds per ticket. We have booked with multiple other websites who are all flexible to update details before a ticket is issued because basically they have not purchased the ticket yet from the airlines. Be wary , would not recommend to anyone
Checked many website for tickets but price was very high Robin(agent) helped me to get the best price,he gave me better payment option Thank you Robin
Muneet dealt with my flight date change request efficiently and quickly and answered any questions I had over the phone. Happy with the quick response to my phone call and booking.
Kunal was a life saver👍
Based on analysis of 140 reviews rated 1-2 stars for Travel Trolley
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I normally would not write a negative review, but i cancelled a ticket less than 24 hours after purchase amd more tha...”
“I booked international flights through Travel Trolley for myself and my young children, spending over £2,000 — and I...”
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Travel Trolley is an online platform specializing in providing users with the ability to search and compare cheap flights from the UK to India. The website facilitates various travel options, including one-way, return, and multi-destination flights, making it a convenient resource for travelers seeking affordable airfare. Customers can easily input their departure and arrival details to find suitable flight options tailored to their needs. The company primarily serves individuals and families planning trips to India, whether for business, leisure, or visiting family. By aggregating flight information from multiple airlines, Travel Trolley aims to simplify the booking process and help users make informed travel decisions. The platform is designed to cater to a diverse audience, ensuring that travelers have access to competitive prices and a range of flight options.
Travel Trolley receives a mix of feedback from customers, with a notable portion expressing dissatisfaction. Many reviewers commend the helpfulness and service provided by staff members like Harleen and Spencer, highlighting their ability to resolve issues efficiently and provide a positive booking experience. However, a significant number of consumers report frustrations with the booking process, citing difficulties in receiving tickets and delays in refunds. Complaints about customer service are prevalent, with some customers labeling the agency as unreliable and accusing it of being a scam. Issues such as last-minute flight changes and unprofessional handling of bookings contribute to the negative sentiment. Overall, while some customers appreciate the assistance from specific staff, the recurring complaints about service reliability overshadow the positives.
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