Terrible service
Terrible service. I made a booking for a flight. Believed I had paid for a date change, only to find out that although I had paid, the changes were not confirmed. This information was told a day after my original flight, meaning this was missed and essentially told I must pay for a new flight if needed. There was nobody reaching out for an urgent situation, the whole service was incredibly poor. I am currently undergoing the complaints procedure and will await the outcome.
