Review summary

Travel Guard has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

M

Michelle

2 out of 5 stars
Check Not Received / Getting Run-Around

I received an email saying a check was issued more than a month ago and my claim was marked Closed - however, I have not received the check. I emailed Travel Guard twice but received no response. I called the listed phone number, sat on hold for a long time, gave my claims #, my travel dates, my first/last name multiple times - then was told the person who answered couldn't help cancel the check / send a new one. The claims adjuster will call back - maybe. This all feels like stalling.

JK

Jane K

5 out of 5 stars
Excellent service!!

I forgot to buy travel insurance from the cruise line when I booked my cruise so I went to this website and bought theirs. Well I ended up getting sick 2 days before the cruise and had to cancel. I filed a claim with them and within 10 days I had my reimbursement check. I will definitely use them again!

P

Pauline

2 out of 5 stars
I wasn't able to use the same ticket to…

I wasn't able to use the same ticket to come back. It means that I buy a new ticket because your company cancelled my trip. I will not buy this kind of cheapest ticket

ML

M LC

1 out of 5 stars
Travel Guard denial

We bought Travel Guard insurance for our trip to South Africa. Our luggage was delayed by 24 hours and that should be covered by the bought policy. Since we did not buy essentials (we arrived late with no stores nearby and had an early tour in am) they denied any compensation.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

148 total • Write a review

Showing 31 - 40 of 144 reviews
DA
5 out of 5 stars

Excellent service

Excellent service

Date of experience: July 9, 2025

B

Bee

US

1 out of 5 stars

I signed up for text updates but coukd…

I signed up for text updates but coukd never get the message. it kept asking for my password and when i finally got in, it was just my booking

Date of experience: July 9, 2025

K
1 out of 5 stars

I filed a claim for a medical accident…

I filed a claim for a medical accident on my trip and never got a response or any follow up

Date of experience: July 9, 2025

JJ
5 out of 5 stars

The best company ever

The best company ever. I ended up getting sick and they really stepped in to help. Everything went smooth and fast.

Date of experience: July 9, 2025

SK
5 out of 5 stars

Good service when I had a claim

I travel a good deal and recently had my first claim on a canceled trip. Travel Guard was easy to work with and had my case resolved inside of a couple days.

Date of experience: July 9, 2025

mb
1 out of 5 stars

What a colossal waste of money

What a colossal waste of money. I paid but got nothing showing that I had any insurance. A portion of my trip was canceled, but I had no clue as to how to file a claim. Zero peace of mind. Zero benefit. The only thing I got from buying this travel insurance was added to a spam email list. Words can not describe how badly I feel duped.

Date of experience: July 9, 2025

B
5 out of 5 stars

Easy to use and comprehensive coverage

Easy to use and comprehensive coverage

Date of experience: July 9, 2025

J

Jon

US

1 out of 5 stars

Cover flight ticket loses

Cover flight ticket loses

Date of experience: July 9, 2025

r
1 out of 5 stars

Insurance fraud

I purchased AIG travel insurance (AON) through Expedia. When ITA Airlines canceled the final leg of my flight, I was forced to buy a significantly more expensive replacement ticket with another carrier. Upon filing a reimbursement claim, AIG requested "Documentation from carrier verifying the reason of the cancellation/delay." However, ITA Airlines has stated that it does not provide such documentation. I relayed this to AIG, yet they continue to insist on receiving it. This raises serious concerns about AIG’s claims process, as they are knowingly requesting documentation that cannot be obtained — effectively denying valid claims through unreasonable demands.

Date of experience: June 13, 2025

TD
1 out of 5 stars

This company is a scam

This company is a scam , BIG-TIME . My trip was delayed 6 days travelling to Mexico due to two snow storms back to back in Montreal/Ottawa . I was stranded in Fredericton for 6 days having to pay for bed and breakfast , plus cab fares back and forth to the airport 5 times, due to cancellations . I lost 6 days on my vacation out of 14 days, which was prepaid . I was only claiming my out of pocket expenses during my stay in Fredericton for the 6 days stranded ,as I lived in Grand Barachois, near Moncton . I submitted all cancellation documents from Air Canada and receipts during my stay in Fredericton totaling 1,250.00 . Travel Guard sent me a check for 100.00 to settle the claim and said I had 30 days to dispute it . What an insult . A total RIP -OFF this company is .

Date of experience: June 13, 2025

Previous1•••345•••15Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.