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Review summary
Travel Guard has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
I received an email saying a check was issued more than a month ago and my claim was marked Closed - however, I have not received the check.
I emailed Travel Guard twice but received no response.
I called the listed phone number, sat on hold for a long time, gave my claims #, my travel dates, my first/last name multiple times - then was told the person who answered couldn't help cancel the check / send a new one. The claims adjuster will call back - maybe.
This all feels like stalling.
I forgot to buy travel insurance from the cruise line when I booked my cruise so I went to this website and bought theirs. Well I ended up getting sick 2 days before the cruise and had to cancel. I filed a claim with them and within 10 days I had my reimbursement check. I will definitely use them again!
I wasn't able to use the same ticket to come back. It means that I buy a new ticket because your company cancelled my trip. I will not buy this kind of cheapest ticket
We bought Travel Guard insurance for our trip to South Africa. Our luggage was delayed by 24 hours and that should be covered by the bought policy. Since we did not buy essentials (we arrived late with no stores nearby and had an early tour in am) they denied any compensation.
False sense of security. Purchased AIG Travel also known as Travel Guard for a flight to Asia in December before COVID-19 was known. Event that I was attending was canceled due to the coronavirus and quarantines for people returning from Asia were starting in late January. I submitted the lengthy claim form to AIG with documentation. It seems like they're trying to weed out submissions with that process. After several weeks, I received a templated letter that stated my claim was denied. AIG's policy covers very little and the fine print leaves them a lot of room to deny claims. Make sure to review it very carefully or better yet avoid wasting your money with AIG Travel. Instead, purchase flights with airlines that have no rebooking costs or purchase a cancel-for-any-reason policy through another company.
J'ai pris une assurance annulation pour un voyage offert à mes enfants à NewYork. L'un d'eux a trouvé un emploi et avec sa conjointe, il n'ont pu profiter de ce voyage. Travel Guard a dit qu'il couvrait uniquement un licenciement mais pas un retour à l'emploi. Travel Guard propose de couvrir finalement les mêmes assurances annulation que nous avons tous avec notre carte de crédit. Travel Guard est à éviter à tous prix.
This is the feeling of the first communication you have with AIG, not honest, won't pay. I have an AIG protection policy from CheapTickets as I used to get the protection plan in case of any issues through travelling (flight). This is the first time I got the boarding pass and banned from the boarder's police counter because my name is suspicion with a similar wanted person. I missed the flight and claimed the flight amount with AIG. They have drastic problems that convinced me to write this review. Firstly, they jump to conclusions so that they don't bother themselves to understand the issue so that they responded swiftly that the airline cancelled my flight which is uncovered in AIG policy. The response is ridiculous as I believe it is quite irrelevant to the case. Secondly, when I illustrated the case again much more as they probably have a problem in critically understanding the differences between the procedures in airports, they responded with rejection with no reason. I thought this is an unrespectful way of response and I agreed to close the case to avoid humiliating myself further.
I had to file a claim with AIG Travel Guard after a souvenir was damaged in my checked baggage. DO NOT purchase this insurance, the process to file a claim is horrendous. It take at least 30 minutes on hold, then they always tell you that your claims representative is busy, but will call you back..... Yeah right! Going on a month and a half and they have my travel dates incorrect and won't cover the claim. Now I'm trying to correct their error, thank GOD I never had an emergency.
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