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Review summary
Travel Guard has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
I received an email saying a check was issued more than a month ago and my claim was marked Closed - however, I have not received the check.
I emailed Travel Guard twice but received no response.
I called the listed phone number, sat on hold for a long time, gave my claims #, my travel dates, my first/last name multiple times - then was told the person who answered couldn't help cancel the check / send a new one. The claims adjuster will call back - maybe.
This all feels like stalling.
I forgot to buy travel insurance from the cruise line when I booked my cruise so I went to this website and bought theirs. Well I ended up getting sick 2 days before the cruise and had to cancel. I filed a claim with them and within 10 days I had my reimbursement check. I will definitely use them again!
I wasn't able to use the same ticket to come back. It means that I buy a new ticket because your company cancelled my trip. I will not buy this kind of cheapest ticket
We bought Travel Guard insurance for our trip to South Africa. Our luggage was delayed by 24 hours and that should be covered by the bought policy. Since we did not buy essentials (we arrived late with no stores nearby and had an early tour in am) they denied any compensation.
Thank God for keeping me safe during my travel with my family. And good to have a travel insurance . Provided me with a sense of security especially that I'm a senior.
Claiming online is very convenient. The staff are friendly and polite when answering calls. I am not disappointed with choosing AIG. The unexpected can always happen during travel, but I trust that I will choose AIG every time for my journeys.
Terrible product.
Terrible communication.
Don’t buy it.
A ziplock bag in a backpack would be better.
Whoever gives these people positive reviews must be getting paid.
I am embarrassed for falling for it. Don’t be dumb like me. DO NOT BUY!!!!!
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