Review summary

Travel Guard has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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M

Michelle

2 out of 5 stars
Check Not Received / Getting Run-Around

I received an email saying a check was issued more than a month ago and my claim was marked Closed - however, I have not received the check. I emailed Travel Guard twice but received no response. I called the listed phone number, sat on hold for a long time, gave my claims #, my travel dates, my first/last name multiple times - then was told the person who answered couldn't help cancel the check / send a new one. The claims adjuster will call back - maybe. This all feels like stalling.

JK

Jane K

5 out of 5 stars
Excellent service!!

I forgot to buy travel insurance from the cruise line when I booked my cruise so I went to this website and bought theirs. Well I ended up getting sick 2 days before the cruise and had to cancel. I filed a claim with them and within 10 days I had my reimbursement check. I will definitely use them again!

P

Pauline

2 out of 5 stars
I wasn't able to use the same ticket to…

I wasn't able to use the same ticket to come back. It means that I buy a new ticket because your company cancelled my trip. I will not buy this kind of cheapest ticket

ML

M LC

1 out of 5 stars
Travel Guard denial

We bought Travel Guard insurance for our trip to South Africa. Our luggage was delayed by 24 hours and that should be covered by the bought policy. Since we did not buy essentials (we arrived late with no stores nearby and had an early tour in am) they denied any compensation.

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All reviews

148 total • Write a review

Showing 41 - 50 of 144 reviews
R
1 out of 5 stars

I strongly advise against using this…

I strongly advise against using this company for travel insurance. I submitted a legitimate claim for a trip disruption, and the experience was extremely frustrating. They requested an unreasonable number of documents, making it nearly impossible to complete the claim process. It felt like they were doing everything they could to avoid paying. Very disappointing service.

Date of experience: June 10, 2025

MD
2 out of 5 stars

Very bad service and not pay mij money…

Very bad service and not pay mij money back

Date of experience: June 7, 2025

JM
1 out of 5 stars

Buyer Beware - Terrible Company

I recently planned a hotel stay for a night in New York. I purchased the insurance policy just because I have had to cancel trips in the past. According to the policy I purchased, Trip Cancelation The Company will pay a benefit to reimburse the Insured for covered expenses up to the maximum limit shown in The Schedule or Declarations Page, if an Insured cancels his/her Trip due to any of the following Unforeseen events: (a) Death of the Insured, or a Family Member, Traveling Companion, or Business Partner; My former foster mother passed away, and her Celebration of Life will be held the weekend of my trip. Upon canceling the hotel and filing a claim, I am now not allowed to cancel for that reason. I have lost $268.05, which may not be a lot for some, but I am in my 60s and living on a fixed budget.

Date of experience: June 6, 2025

YS
1 out of 5 stars

ONE AND ONE WITH THIS SCAM TRAVEL…

ONE AND ONE WITH THIS SCAM TRAVEL INSURANCE POLICY. I WANTED TO CHANGE MY RETURN DATE OF MY POLICY BECAUSE I CHANGED MY FLIGHT DATE AND I WAS ON THE PHONE WITH A COMPLETE IDIOT ASKING ME SOME OF THE DUMBEST QUESTIONS AND I SAID JUST LOOK UP MY NAME AND YOU SHOULD HAVE ALL THAT INFORMATION. IT TOOK ONE HOUR OF CRAP AND THEN SHE SAID I OWE THEM 30 CENTS. I SAID WHAT? IT'S THE SAME POLICY JUST LEAVE A WEEK LATER. ANYONE THAT READS THAT AND PURCHASES A TRAVEL INSURANCE POLICY FROM THEM HAS TO BE AS BRAIN DEAD AS THE WOMAN I SPOKE WITH. LIKE I SAID THIS IS ONE AND DONE FOR THIS COMPANY.

Date of experience: June 5, 2025

C
1 out of 5 stars

I had to cancel trip but I had insurance

I had to cancel trip but I had insurance. The hotel refused to give me a refund. I reached out to my insurance. They emailed me and said my claim was denied because I had no insurance and then in the SAME email said they had refunded me for the insurance. Make it make sense. $1300! I reached out to my credit union. Hopefully I’ll have more luck!

Date of experience: May 24, 2025

J
1 out of 5 stars

I’d give zero stars if I could

I’d give zero stars if I could. I bought very expensive travel insurance on ann international flight only to have them refuse to help me change my flight and tell me I had to pay for a new flight and file a claim that would take 4-6 weeks. This is pathetic service at best, fraud at worst. I’ll never buy trip insurance again.

Date of experience: May 24, 2025

K

Kl

US

1 out of 5 stars

If there was less than a 1 star

If there was less than a 1 star, I would leave it. We purchased travel insurance to attend a wedding in Mexico for my son. My step-father was admitted to the hospital for a tripple bi-pass and we were unable to travel. I submitted all of documentation including a lengthy dr note. I have been dealing with this for over one month and my 81-year-old mother is out her insurance cost. Constant calls only to have to leave a vm, constant emails asking for things that have already been uploaded. one can only assume this is done intentionally to avoid policy payment. I am telling of my experience to save someone the cost of the policy only to be ghosted by this horrible company

Date of experience: May 19, 2025

JM
1 out of 5 stars

Travel Guard Insurance Is a Scam – You’re Better Off Without It

I canceled my flight due to a medical emergency and got nowhere—Travel Guard, Expedia for TD (who sold me the insurance at check out), and the airline all passed the blame. No help, no coverage. I’ll never use them again—you’ll save more by skipping the insurance.

Date of experience: May 16, 2025

BB
1 out of 5 stars

DO NOT use this travel insurance company.

Do NOT, I repeat, DO NOT use this travel insurance company. They do not deliver on their mandate to provide reimbursement due to delay/interruption or cancellation. A delayed flight resulted in a missed connection. In order to get home on same day, $2,500 was spent on 2 one way tickets on another carrier. Each correspondence has had at least 6 different agents replying and each time this issue has to be repeated. They have denied the claim. Isn’t this example the reason why we take out insurance. I’d love to hear more them about this situation and I will keep pursuing.

Date of experience: April 30, 2025

JG
1 out of 5 stars

Do not by their insurance

Do not by their insurance, it’s the money grab. They literally will only cover you if there’s a natural disaster or someone in the family died

Date of experience: April 24, 2025

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