Trafalgar Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
This tour was exceptionally well planned. Our tour director was knowledgeable and organized. The coach was new and comfortable. We hit all the highlights from the brochure and so many wonderful additional surprises. It was a good experience all around.
I booked a trip and got my invoice with 3 days to pay the full amount. I got an email from compny that they can not honor the invoice. Request to speak to customer service i got no response. Very very poor customer service. I got an automated email from customer service stating that some one from their team will reach out to me to dicuss my concern. No one reached out. How can you possibly issues an invoice with full travel information and yet less than 24 hours not honor it. What if I had purchased my air line ticket in the mean time. I have never experienced anything like it. The thing is that i booked directly through Trafalgar not a third party. I was ready to make full payment on the day of booking. Surely this is not the way to start your vacation. 6 days has passed and still not a word from Trafalgar. Words are cheap what is important and counts is action and deeds!
First, our trip to Sistine Chapel and Vatican museums was cancelled which was only one of a couple tours included because of modified museum hours. I had to pay $350 to get tickets to go myself. You ride on a coach alot and when they say you see things, it is from the bus window. Small seats, provided no water and discouraged from using toilet. We were supposed to clap for driver because he did his job and not leave anything for him to clean. We were TOLD where to sit each day, they wanted luggage out an hour before departure time which means you had to get up two hours before breakfast. one hotel was 4 stars, rest were 3. Plan on spending ALOT of money to see things; everything costs more money spent $500 on tours. Food was OK at best. went on leather tour and glass blowing tour. These were sales pitches from store. We did see glass blowing 5 minutes then sales pitch for 15, same with leather store and gold store was not demonstration at all, it was them showing you pieces you can buy. Travel director sent out messages on whats app each day and was reachable. I got an attitude at first because I questioned vatican being closed but could get tickets. She told us we would go back to hotel so we could change, then said no, she changed her mind and so e were gone 12 hours from room and not prepared for day no apologies, just more like...that is that
My family and friend stay at a London hotel, the River park plazq here for a big family celebration, when I came to wait for them in the reception with my wife who not feelinng well. There were no seats, but a girl asleep on a chair. Who look like she just had food. She was with a sign saying Trafalger, is this hotel staff or the hotel agent? I went and told a staff. even if not hotel staff, we were very shock to see this.
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Do not travel with this company because they have no Covid protocol. Basically their attitude is ‘don’t make your problem our problem’. I began my tour of Sicily and Italy on 25 April. On day one I was seated behind a young man who coughed constantly. I was seated behind him for five days and on day six I got sick. By day seven we had arrived in Rome and I spent 55 out of our 60 hours in Rome sleeping. I had brought covid test kits with me and I tested positive on day seven. I sent my travel guide my test results and was told to keep them quiet so as not to ‘disturb the mood of the bus’. I spent two days in Rome without any food and no help. After Rome we were off again at a dizzying pace. I was sick, tired and weak with no option to rest and recover. Not only did I miss out all the extra excursions I paid for but I missed out huge chunks of the tour because I was too weak to participate. The reason I was sick was 100% the fault of Trafalgar who allow sick people to join the tour and do nothing to warn or protect any of the other travelers. I was masked from the time I fell ill but other people also fell ill at the same time I did and they did not mask. By the end of the tour at least 60% of the travelers on the bus were sick, all of it being played down by the travel guide calling it a bit of flu, despite knowing very well that it was Covid. Subsequent to the tour I have been in communication with other people from my group all of whom now have Covid. So, if you feel like a dose of Covid, by all means, travel with Trafalgar because once they have your money they couldn’t care less about what happens to you on their tours and you will be unprotected and uncared for by them. All that money wasted on a tour I could hardly participate in because the tour company has no policy to protect their clients. I would like to say a big thank you to our driver Simone who was very kind and helpful to me while I was sick. This was not his job, nor his responsibility but he did it out of human decency, something quite lacking from anyone else at the company.
Date of experience: May 14, 2024
US
Will never travel with Trafalgar again. Just got back from the Contrasts of Australia and New Zealand trip that started Apr 11 2024. The Australia portion was great, but when we got to New Zealand they added more people to the tour, many of whom were sick and hacking, coughing, and sneezing. The Tour Director did not mandate or issue effective masks to the sick people (the few who wore a mask wore cloth) and since he insisted on a mandatory seat rotation plan, the sick people just kept moving around the bus exposing everyone. I ended up getting Covid from one or more of them!! Fortunately it happened towards the end of the trip. Thought i was coming down with a cold but tested when I got home and tested positive twice. I’ve notified Trafalgar with no response. Also for solo travelers…don’t count on getting your own seat, Trafalgar will put you with someone else so you are rubbing up against some stranger for 3-9 hours every day on the bus. Priority for single seats will go to overweight people who don’t fit on their half of the seat. When we asked the Tour Director to make sure it was fair and to rotate the singles through the single seats, he wouldn’t. Having said all that, the Australian Tour Director was wonderful and all the hotels were very good!
Date of experience: May 6, 2024
US
I booked my Highlights of Australia & NZ in June 2023. A short time before the holiday was due to start, I logged on to the Trafalgar website to check I had entered all my details and saw a pop-up message that said 'your itinerary may have changed'. Yes, it had, but no-one had notified me. If I hadn't logged on, I would have gone on holiday totally unaware that a new stop at Alice Springs had been added, and one of the days at Sydney had been deleted. Totally unacceptable. The American travelers on the tour also had a similar experience, and found that activities they had specifically booked this tour for had been deleted from the program. Apparently Trafalgar review their itineraries and may make changes on 1 April each year. Beware if you have booked your holiday at an earlier time because they won't notify you nor will they let you seek an alternative holiday. There were good parts of the holiday: Good hotels, or the best possible in remote locations Amazing sights Australia had an excellent tour guide (Tony) Bad points; Pretty tiring schedule, too much was packed in, especially for odd activities that not everyone welcomed but had to go on as they were on the way to the next location I will never book with Trafalgar again. They can't be trusted to deliver the itinerary they promise
Date of experience: May 4, 2024
We have traveled extensively with Trafalgar. Our last trip, the wonders of Patagonia, was a bust due to getting Covid and being dropped by our tour immediately. We bought trip insurance from Trafalgar and they used Aon Affinity Trip Insurance as their travel insurance provider. We read the contract and expected to have our hotel near the hospital paid and the 2.5 hour taxi ride to airport to get home covered as the Trafalgar tour director said we could not ride the bus to the airport and Trafalgar had made no arrangements for us, We were on our own. We thought Aon would pay for the hotel and taxi, but no, they said they would pay for neither. Trafalgar has made a poor choice in misleading customers that Covid illness is covered in their company sponsored trip insurance. We fault Trafalgar for the poor level of help and dropping us at the end as well as selecting a carrier for insuance that deceivingly excludes taxis as a common carrier. When you are in a very remote area as we were, you have no options. When we were dropped by Trafalgar we has extreme issues with language as no one spoke English and no one took credit cards. Trafalgar needs to revise their Aon Trip Insurance plan to be more customer friendly and support customers in real terms as it is terrible to get sick, but worse to be abandoned so far from home and then return home thinking you will be reimbursed and find out the trip insurance is weaseling out of paying what we consider a valid covered expense. We purchase this insurance in good faith trusting Trafalgar to have a top notch trip insurance carrier. Terrible insurance, terrible support on illness.
Date of experience: May 3, 2024
Worst on line company I have ever dealt with. Did not explain things, said look at your flights without explaining that I would have to be staying an extra day with NO FREE Airport shuttle. After I had paid second instalment received 4 emails requesting payment …more concerned with $ than helping. Refused to post documents, even though I ad expressly asked…do NOT book directly, use a travel agent, who will explain, print out documents and HELP:
Date of experience: April 26, 2024
US
My wife and I recently returned from Trafalgar's Splendors of Japan with Hiroshima Tour and we were very dissapointed with the quality of the Tour Director, local tour guides and optional excursions/activities. The guides and tour director were extremely inexperienced, they could not elaborate or provide details on site visits, activities, meals, alternative things to do. Please consider hiring and or sub-contracting local vendors with more experience and better communication skills.
Date of experience: April 19, 2024
We have not commenced our Great European Tour to depart London on 19/5/24 and already have had poor customer service and disappointment. Our travel agent in Australia received an email stating that the hotel in London had changed. Our agent last October tried to reserve a room at The Tower Hotel but it was booked, so booked a room at Lalit within walking distance and non refundable.We now find out the new hotel, Thistle Marble is over 30mins away by taxi. The travel agent and I both requested either a shuttle or taxi to collect us but were rudely declined.
Date of experience: April 19, 2024
Trafalgar Tours really let us down on our South American trip. Poorly spoken guides, dirty busses , a very dangerous bus ride and a very boring itinerary with very few extras on offer. The Peru portion was great but the Chille, Brazil portion was very poor and the only reason why we enjoyed Argentina was because we had been to Buenos Aires a few times. The guide in Bariloche was seagull and uninspiring. I have done many trips with Trafalgar and Insight and this one was seriously lacking. What was even more disappointing is I wrote in my review all the complaints and no one apologised or adressed the issues hence my review here.
Date of experience: April 7, 2024
Had a problem with the travel portion of a tour I just booked. I called immediately to cancel literally minutes after I did an online deposit and they refused to refund the deposit which was probably not even processed yet. However, I tried a different number and a nicer person who told me non-refundable, but hold I will check with my manager. The manager did authorize the refund so I did not lose the $400.00. I thought it was nice of them but it should not have been so difficult and it took me a half hour to accomplish.
Date of experience: April 2, 2024
i trusted these folks, had a family emergency -took emergency custody of a 9 yr old girl from drug home- tried multiple times to cancel/reschedule trip and in the end i lost trip and ALL money, Thanks Trafalgar for turning a once in a lifetime trip into a nightmare.
Date of experience: March 20, 2024
