Jacqueline Phillips

Jacqueline Phillips

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1 out of 5 stars
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Reviews by Jacqueline Phillips

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Trafalgar Travel

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1 out of 5 stars

Trafalgar - Never Again!

Do not travel with this company because they have no Covid protocol. Basically their attitude is ‘don’t make your problem our problem’. I began my tour of Sicily and Italy on 25 April. On day one I was seated behind a young man who coughed constantly. I was seated behind him for five days and on day six I got sick. By day seven we had arrived in Rome and I spent 55 out of our 60 hours in Rome sleeping. I had brought covid test kits with me and I tested positive on day seven. I sent my travel guide my test results and was told to keep them quiet so as not to ‘disturb the mood of the bus’. I spent two days in Rome without any food and no help. After Rome we were off again at a dizzying pace. I was sick, tired and weak with no option to rest and recover. Not only did I miss out all the extra excursions I paid for but I missed out huge chunks of the tour because I was too weak to participate. The reason I was sick was 100% the fault of Trafalgar who allow sick people to join the tour and do nothing to warn or protect any of the other travelers. I was masked from the time I fell ill but other people also fell ill at the same time I did and they did not mask. By the end of the tour at least 60% of the travelers on the bus were sick, all of it being played down by the travel guide calling it a bit of flu, despite knowing very well that it was Covid. Subsequent to the tour I have been in communication with other people from my group all of whom now have Covid. So, if you feel like a dose of Covid, by all means, travel with Trafalgar because once they have your money they couldn’t care less about what happens to you on their tours and you will be unprotected and uncared for by them. All that money wasted on a tour I could hardly participate in because the tour company has no policy to protect their clients. I would like to say a big thank you to our driver Simone who was very kind and helpful to me while I was sick. This was not his job, nor his responsibility but he did it out of human decency, something quite lacking from anyone else at the company.