Trafalgar Travel
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Pray you don't get sick on a Trafalgar Tour with Aon Affinity Trip Insurance
We have traveled extensively with Trafalgar. Our last trip, the wonders of Patagonia, was a bust due to getting Covid and being dropped by our tour immediately. We bought trip insurance from Trafalgar and they used Aon Affinity Trip Insurance as their travel insurance provider. We read the contract and expected to have our hotel near the hospital paid and the 2.5 hour taxi ride to airport to get home covered as the Trafalgar tour director said we could not ride the bus to the airport and Trafalgar had made no arrangements for us, We were on our own. We thought Aon would pay for the hotel and taxi, but no, they said they would pay for neither. Trafalgar has made a poor choice in misleading customers that Covid illness is covered in their company sponsored trip insurance. We fault Trafalgar for the poor level of help and dropping us at the end as well as selecting a carrier for insuance that deceivingly excludes taxis as a common carrier. When you are in a very remote area as we were, you have no options. When we were dropped by Trafalgar we has extreme issues with language as no one spoke English and no one took credit cards. Trafalgar needs to revise their Aon Trip Insurance plan to be more customer friendly and support customers in real terms as it is terrible to get sick, but worse to be abandoned so far from home and then return home thinking you will be reimbursed and find out the trip insurance is weaseling out of paying what we consider a valid covered expense. We purchase this insurance in good faith trusting Trafalgar to have a top notch trip insurance carrier. Terrible insurance, terrible support on illness.