Townends Estate Agents has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Absolute sharks on the letting side. They really don't care about the tenants or the community around the property they let. They will think nothing about putting bad tenants in a property which impacts the rest of the street. The so called helpline you get passed over to the attitude is horrendous and so rude. This is a money grabbing company with no shame.
I use them to manage my property for renting. Poor service. Tenants complain that it takes weeks to get a response. I don't receive communication, sometimes for 6 months on urgent matters. Neighbors file complaints about the property and Townends don't resolve issues which leaves everyone unhappy. Avoid this company.
Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues. Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the company
Absolute incompetents, did not fix central heating for 1 month and they lied in the contract, and a long etc. Horrible experience, took the case to the Courts of Law and won it. They made absolute fools of themselves, embarrassing. AVOID AT ALL COSTS.
No description available yet.
Website
townends.co.uk106 total • Write a review
Excellent service, thank you for helping us sell our home.
Date of experience: September 10, 2021
If only we had checked their trustpilot score we could have saved ourselves so much stress and money. These people are beyond incompetant. I almost want to congratulate them for getting paid to not do anything. They pressured us to move into a property that wasn't completed. We found out on the day of moving in the flooring wasn't done. No one even apologised to us, they just brushed it off like it wasn't a big deal (even though they promised the work would be completed). Embarrassing service and just another example of how renters in this country get shafted at every opportunity. Avoid at all costs
Date of experience: August 15, 2021
I’m a landlord. Never again with these incompetents. 4 or so years ago a tenancy failed when the tenants simply didn’t move in - I swore then ‘never again’ Fast forward to now, exactly the same thing happened - no one there seems to bother chasing the tenants once they’ve signed to make sure it’s all going ok. Re let as emergency thru them at £100 month less - so I’m down £1200 for the year. It happens, but as a goodwill gesture I asked them to forgo a £51 fee. Can’t do it. Never mind not the end of the world Anyway tenancy started 02/08/21 all money in by 04/08/21, here we are a week later they have still not yet paid me a balance of over £3000 due. It’s strange, they were really good up till about 5-6 years ago when ‘Eve’ worked there. Not any more I’m sorry to say. You live and learn…in my case I only lived and didn’t learn but I have now. You couldn’t pay me to use these incompetents again. Not for me, and not for you either if you’ve got any brains, use spare room or open rent.
Date of experience: August 11, 2021
tried to apply for a house but was not allowed to and discriminated against because me and my partner own our own businesses, we turn over more then £600k pa we have over 20 people that work for us and have enough money in the bank to pay the rent for 15 years but "we don't qualify" but one of my managers that works for me who i pay £45k pa to would qualify for the house?, as soon as they realized that we are "self employed" they became disinterested and dismissive and didn't return calls or emails. it doesn't make sense, the person who is looking down there nose at us makes a year what one of our businesses make a month? maybe it wasn't about the money, maybe it was race who knows as they don't RESPOND TO EMAILS katie at sunbury branch, this is the 2nd time in a few months you have done this, we have lodged complaints at both nick dunning associates and the Property Ombudsman ref: 64137
Date of experience: July 22, 2021
US
If you want to be lied to and go through mental trauma then go for this estate agents! Worse experience in my life! And extremely rude staff specially the Englefield branch. Wouldn't recommend buying or letting a house with them
Date of experience: July 5, 2021
THIS IS THE WORST ESTATE AGENCY!!! STAY AWAY FROM THEM THEY WILL DO NOTHING FOR YOU BUT TAKE YOUR MONEY!!! I rented a one bedroom flat from this estate agency done all the paperwork and paid them the rent one month's in advance and 6 weeks deposit (never got the deposit back) when it came time to hand over the keys they took their time and I told them I was going to be travelling abroad in a few days and needed the keys before travelling the didn't give me the keys before I travelled (What a useless lot of people that work at this angecy literally). I came back from my travels a couple weeks later collected the keys I was only given one key which I couldn't get cut cause it it a security key so I had to share the one key with my wife which was so inconvenient also that one key was the key that open the back door access into the building and our flat door had times when my wife would travel to her mother's place and I would get back home from work after midnight and couple times I had to sleep in the staircase or go to my friends house close by, the letter box key was wrong and the fob into the building didn't work or was the wrong fob, before I came back from my travels I requested the property to be professionally cleaned as when we done the viewing the property had a lot of junk behind the sofas and all the surfaces, floors were dusty they simply ignored my request so I moved into a dirty flat with junk kept behind the sofas. When I explained to the property management about the state of the property when moving in she told me to leave the property in the same state when I move out the terrible unprofessional attitude is real dealing with these people at townends, it is disgusting. Months went by the building management decided to change the way people enter the building the only way to enter building was using a fob which we didn't have. One time me, my wife and daughter went out for dinner came back home late evening it was winter my little one was a few months old and we got stranded outside the building as the concierge wasn't around to let us into the building we had to wait outside in the winter cold till someone entering the building opened the door and we tailgated in we waited outside for an 1hour maybe more this was the last straw for me and I told the agency I was planning to move out. I eventually managed to find a better place to live and moved out after my month's notice was up. I didn't get the keys to the property on the day the move date was so I told the agency I would not pay them for the period I didn't have the keys and when it came time to moving out they kept saying I needed to pay them for the time period I wasn't even living in the property as I hadn't been given the keys I refused to pay them for that and till this day they still owe me £1400 this company are a bunch of crooks stay away from them.
Date of experience: June 2, 2021
Very bad. 1 week we write emails for studio flat. They wanted a 6 month deposit, I agreed and finally canceled my application. They knew I had to move out and I had very little time, and yet they left me on the street at the last minute. Very frivolous of them.
Date of experience: May 24, 2021
I have had the absolute pleasure of dealing with a fantastic agent named Luka Mihaljinac with regards to purchasing a property. There have been a number of challenges to secure the property and Luka has gone over and beyond to be helpful. What has also been refreshing is his total transparency which is often not the case with a lot of agents. I would thoroughly recommend him and his entire team if what you are looking for is a seamless and honest experience.
Date of experience: May 18, 2021
US
Over the years I have had my shared of shifty and dishonest letting agencies in London. After all, the 'we grab your money and give you nothing in return' is a quite popular strategy. These people win the cake as the most disgustingly and openly dishonest bunch of pirate I have ever had the displeasure of having to deal with.
Date of experience: April 18, 2021
