10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Walked in and found the item I wanted. I copied the number down, ordered at the counter waited 30 seconds for the item to arrive, paid and left a very happy person. Brilliant experience.
Excellent service, ordered the required item online and received an message when it was ready for collection ( only a few minutes between the two). Collection was quick and easy, just gave my name and the item was retrieved and passed to me.
What can I say but what a welcoming fabulous service Mark and Liam gave me tonight. After cycling 2 miles to beat the 8pm closing time and just making it I felt like their first and only customer!!! The two lads are a credit to toolstation and are flying the flag high for the company!! Thank you gentlemen Simon Kerr
Very helpful staff.
Items as described staff were helpful and friendly. I haven’t used the items yet so will rate them later in the week.
Great product at great prices.
Great product & good price.
Great service and price as usual
All parts ordered on line. The web site and search facility far out performs other similar suppliers. You can actually search and find what you need. Once ordered the parts are quickly found and made available for collection. In store the process could not have been easier or faster.
Staff polite and helpful as usual at Hexham branch.
Easy to order. Fast delivery
Easy ordering Quick fulfilment of order Staff helpful and friendly
website made selection & ordering simple Collection & parking also easy
I just got online orderd what i needed click and collect at my local Yate branch and picked it up on my way home from work. What could be easier.
I visited Toolstation in Horndean Hampshire today and have to say I was very impressed with their service. The gentleman called Lewis was very knowledgeable and extremely helpful. So rare these days. 5* for that branch
All parts in stock - click and collect response super quick.
As described and quick purchase.
Very efficient and helpful staff .
Always helpful and take their time to ensure that I get the right materials. Friendly and would go no where else.
Fantastic customer service couldn't be more helpful
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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