I ordered a dehumidifier and it was…
I ordered a dehumidifier and it was collected and running in my house in 20 mins. Doesnt get any better that that.
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
I ordered a dehumidifier and it was collected and running in my house in 20 mins. Doesnt get any better that that.
Goods in stock, good service, reasonable price
Alway friendly staff who are helpful and curtious
Good range of products decent prices easy to order ready in 5 to 10 minutes staff helpful and polite
Polite staff member.
Item There as soon as I got to the desk
Easy to order online and collect.
Found what I needed on line and picked up in store, no problem, happy with the price. Seem to be well stocked. Only issue with store in Beccles is lack of parking.
Bought goods on Friday for next day collection. Sunday still no email to say the order had arrived. Checked the order online which said it was complete. Rushed to the store as I thought someone else had collected it. Completed apparently means it arrived at a central depot and would be delivered to store on the Monday. Finally got the goods on Monday. Had planned to use the products at the weekend. Would have bought elsewhere if I knew how long it would take to arrive
My order was ready by the time I arrived at the shop .
Customer service assistant very helpful in resolving collection problem & details of alternative items and refund.
Toolstation, Hanworth TW13 branch have friendly, helpful, and professional staff. Always a pleasure to shop there.
Ordered online item ready for collection straight away
Easy to order and collect
Brilliant fast and competitive on price
easy to use website good staff
The girls could not have been more helpful. Helped me carry my order to the car. Even gave me an iced lolly! ⭐️⭐️⭐️⭐️⭐️
Trousers was sized wrong. Staff was very helpful indeed. @ a different store to original purchase. The wrongly sized trousers was put back into stock and came back out to me again when after trying a bigger size & they where a bit big. After a lot of travelling about I ended up with the bigger size, after getting them once & re-getting them again. Someone else will get a pair of trousers with the wrong sizing & have to return as I did, so I marked one star less. Helpful staff at Beverley & Stoneferry, Hull. St Andrews not so friendly.
Good value and quick delivery
A very polite and nice person very helpful and pleasant
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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