Great staff ad and excellent service.
Good dealing with Toolstation.
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Good dealing with Toolstation.
Very good service as usual from the guys at toolststion, very friendly and courteous.
On Friday I went to my local Toolstation and I needed a fishing rod urgent so I ordered one at the store and payed extra for delivery so I can come and collect it the next day, I come in the next day to collect it and the guy at the counter tells me my orders coming on Monday. Why didn't you guys tell me that at the start then?!!
Fast and helpful as always
unable to return a unsatisfactory product will not buy from there again customer care a joke
good quick and cheap as usual
Very helpful. Had it in stock and a good price. Thanks guys!
Happy staff. No hassle no probs. Always got what I want. Need I go on. I wish every where I go was as good as them. 100 out of 10 if that’s possible
Was not sent a text about the delivery of my order instead you sent me a advert for Toolstation so consequently I lost four hours of work not very happy
Always a good service most items in stock friendly helpful staff thanks again Dave
Staff on duty at Wishaw were top class.
Good quick service. Value for money
My order was delivered as planned.
Friendliness of staff
No fuss and helpful staff
After long drive to pick up bits was waiting on , wasn't ready , even tho received text , e.mail and msg via app No apology...rubbish
Nikki was superb and helpful. I had a few items we had to change and she sorted everything. Great company and brilliant staff customer service at WGC
If it was a toss up between screwfix and toolstation, toolstation would win hands down. Great and helpful staff, prices cheaper and local.
Always cheerful and helpful
Friendly staff member
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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