Open 7 days a week
Open 7 days a week, friendly helpful staff, good range of stock onsite at competitive prices.
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Open 7 days a week, friendly helpful staff, good range of stock onsite at competitive prices.
Everything was as expected
Excellent service very helpful
The team at the Bicester branch always takes time to help You with finding exactly what you need .
Very helpful and efficient
Pleasant staff very helpful
Excellent team at the Warrington Office. Stephen had my order made up ready to collect as soon as I arrived. Staff are always pleasant and helpful
Frendy staff very helpful quick service.
Quick and easy ordering.Happy staff when collecting
Fast delivery etc was let down by poor packaging (ie none)! Standard box arrived fully open, luckily nothing seems missing at first inspection.
Excellent product and price. Good communication fast easy pick up.
Great service, easy ordering.
Good on line app. Collected 5 minutes later
Ordered air conditioning unit. Following confirmation emails and texts able to collect from store not to far away. Easy and brilliantly simple, also helpful staff at Wolverhampton
Made an internet order and paid by Paypal which was so easy. Collected an hour later, but when I got home I realised that I had ordered the wrong item. Took it back the next day and I had an immediate refund back to my Paypal account. Such good service and staff in Cardiff store always helpful.
Good service
No click and collect over a weekend because not in stock at local depot
Top class service. Gentleman behind the counter pleasantly helped me with my purchase . Staff are always a pleasure to speak to
Had what I needed in stock and was ready for collection in a few minutes. Excellent service well done 👏👏
Very helpful efficient and great prices
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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