Good price and service
Got exactly what we wanted at a good price. and the staff are always so friendly and helpful. Toolstation is our first go to for anything DIY related
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Got exactly what we wanted at a good price. and the staff are always so friendly and helpful. Toolstation is our first go to for anything DIY related
The product I purchased was cheapest at Toolstation. The products arrived the flooring day, free delivery and packed really well. Very happy customer
They had all the the items I went in for and the staff were very friendly and helpful also easy to order from the catalog.
I went to buy a double plug socket wich they didn't have in stock so they offered me next working day delivery to store... later that day I realised I needed another one so I sent my daughter in to order another one using my account and they only offered her next working day delivery to my home address which cost an extra £5... why couldn't they have offered it to store for free with my other double socket at the same time??
Prices are good Large variety of goods Staff always helpfull
Staff in the shop are fantastic
You always got the product, and good staff unlike screw fix.
Good low prices and you had sufficient stock on the shelf to fulfil my order.
cheap products that dont last
Friendly service
Placed order , the goods were ready for collection within minutes.Staff friendly and on the ball. Good price for the item I ordered.
Although the price of the item was very good - when ordering next day collection it actually took 3 days before I could pick up. Need to rectify website to reflect this - luckily it was not something that I needed straight away this time but have had this before - defeats the object of having next day click and collect if it is not next day click and collect.
Very informative and knowledgeable staff member, Rob Wilson, helped me find the right item that I needed to complete my task. He deserves a pay rise IMHO :)
The service was helpful ,and pleasant to speak to.l would say l would recommend you to anyone
The staff are excellent Happy and helpful
Simple and easy Ordered on website and collected with two hours
I cannot remember the name of the gentleman who served me at Anniesland Toolstation but he displayed a mist excellent level of service. EXCELLENT
Very helpful and friendly
Brilliant Helpful Super website Friendly staff Thank you !!!
Very helpful and polite staff
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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