Practical last minute solution
Great swift service as always.
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
items in stock ,rapid service ,good price
Love the prices and the great range of products available so quickly. What's not so good is having to wait whilst a member of staff chats to a customer for 5 + minutes when there's a queue. It's happened more than once hence my comment.
Always easy super fast delivery never disappointed with the service
Always great, friendly service If item is not in stock, they are quick to get it in for me. Only one criticism...I never receive the promised notification to tell me when the item is actually in.
Quick and efficient.
Staff were very pleasant and helpful 10/10
Light bulb stopped working after 30 seconds of use.
Excellent service
As usual excellent customer service
Easy to order and quick delivery
Very helpful
Easy to pick up. Parked up outside the door ( Exmouth). Glue item ordered on line was on the counter in a trice. Gentleman serving was polite and very helpful. He pointed out that there was 10% discount available on the next purchase. All good.
Such a great variation in the cost of items required that went for where it was available at the best price!
Ordered on-line....e-mail saying ready for collection within 10 minutes....collected within 20 mins...amazing service!
You had all the goods i requested in stock ( unlike your competitors who have to order in.)
Quick and helpful service. Great stock and staff.
Great service fast delivery recommend this seller
when product was not in the shop they said it will be there soon and within two days it was delivered to my home address.
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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