Is Toolstation a legitimate company?

Yes, Toolstation is a legitimate company with numerous verified customer reviews and a high rating. Customers frequently praise their great service and quick delivery.

Is Toolstation a scam?

No, Toolstation is not a scam. They have a strong presence of verified reviews that reflect positive customer feedback, with many noting efficient service and friendly staff.

What products and services does Toolstation offer?

Toolstation offers a wide range of hardware and tools, catering to both DIY enthusiasts and professional tradespeople. Customers appreciate the competitive prices and variety available.

What payment methods does Toolstation accept?

Toolstation accepts various payment methods, including credit/debit cards and online payments. Many customers have found the purchasing process to be easy and efficient.

What is Toolstation's policy on returns and refunds?

Toolstation has a customer-friendly return policy, allowing easy returns for unsuitable items. Reviewers often highlight the straightforward refund process and helpful staff.

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Toolstation Reviews - Page 4 | CrowdTrust

HomeToolstation Reviews

Toolstation Reviews

Name: Toolstation Customer Reviews
Creator: CrowdTrust

4.6

|Excellent|500 reviews

Last reviewed 10 months ago

TrustScore

4.6

Excellent

429

500 reviews in total

See what reviewers are saying

Graham BrooksFeatured

10 months ago

Great service

MR D HillsFeatured

10 months ago

Fast delivery

Mr Alexander S GavinFeatured

10 months ago

I ordered an item on a Sunday and it…

I ordered an item on a Sunday and it was delivered on Monday! Very impressed.

Mr Christopher RaydenFeatured

10 months ago

Perfection!

Got what I needed quickly and easily. Very friendly service, which adds to the great experience.

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Graham Mayles

1 reviews•New Reviewer

11 months ago

Easy ordering

Easy ordering and payment online Quick pick up

Helpful?

Jay

1 reviews•New Reviewer

11 months ago

Staffs are polite that is important for…

Staffs are polite that is important for me.

Helpful?

christopher blackburn

1 reviews•New Reviewer

11 months ago

verry helpfull

Helpful?

Alan Mckenna

1 reviews•New Reviewer

11 months ago

Excellent service

Helpful?

WILLIAM

1 reviews•New Reviewer

11 months ago

Fantastic experience

Fantastic experience, staff was very helpful and friendly getting the part i needed !!!

Helpful?

Andrew Sable

1 reviews•New Reviewer

11 months ago

Great service free del

Great service free del. a bonis on my item will be back shopping here again.

Helpful?

Geoff Howsden

1 reviews•New Reviewer

11 months ago

Very good service

Helpful?

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Simon. Enderle

1 reviews•New Reviewer

11 months ago

Perfect thanks

Helpful?

Raymond Lambert

1 reviews•New Reviewer

11 months ago

The staff were very helpful very polite…

The staff were very helpful very polite made my shopping easier to do

Helpful?

John Adams

1 reviews•New Reviewer

11 months ago

Always friendly and helpful staff.

Helpful?

Robert Ball

1 reviews•New Reviewer

11 months ago

Fast and efficient as always.

Good, swift service.

Helpful?

Andy Barker

1 reviews•New Reviewer

11 months ago

Was giving good advice on some toilet…

Was giving good advice on some toilet parts

Helpful?

Stefan

1 reviews•New Reviewer

11 months ago

Friendly and helpful staff

Staff at Hexham Toolstation are always friendly and helpful.

Helpful?

Paul Owens

1 reviews•New Reviewer

11 months ago

Tool selection and counter service

First class counter service. Good selection of tools at reasonable price

Helpful?

Mr Benson

1 reviews•New Reviewer

11 months ago

Had everything i needed in stock.

Had everything i needed in stock. Very nice sales staff.

Helpful?

Chris

1 reviews•New Reviewer

11 months ago

Super Quick.. Placed order via the app ...

Placed order via the app .... Ready to pick up within 5 minutes.... Jobs a gud-un !!! Impressive and reliable

Helpful?

Shane insley

1 reviews•New Reviewer

11 months ago

Extremely friendly and helpful staff…

Extremely friendly and helpful staff .far better than any of its competitors

Helpful?

Mr Brian Tullett

1 reviews•New Reviewer

11 months ago

Had what I wanted in stock

Had what I wanted in stock. Counter service very quick and friendly staff.

Helpful?

Pete Rainbow

1 reviews•New Reviewer

11 months ago

The staff at the tower park branch are…

The staff at the tower park branch are always very helpful.

Helpful?

Mick P

1 reviews•New Reviewer

11 months ago

Instant service

Instant service, the goods were received and paid for quickly and efficiently.

Helpful?

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Frequently asked questions for Toolstation

Common Issues Reported by Customers

Based on analysis of 41 reviews rated 1-2 stars for Toolstation

Customer service16 mentions

“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”

Delivery14 mentions

“1st delivery didn’t happen”

Refund8 mentions

“Rude staff member dismissed my request for a refund”

Returns6 mentions

“Rude staff member dismissed my request for a refund”

Payment issues4 mentions

“Poor delivery and zero accountability”

The CrowdTrust Experience⭐

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

Take a closer look

About Toolstation

Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.

Review summary

Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.

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Toolstation Reviews

TrustScore

See what reviewers are saying

Great service

Fast delivery

I ordered an item on a Sunday and it…

Perfection!

Easy ordering

Staffs are polite that is important for…

verry helpfull

Excellent service

Fantastic experience

Great service free del

Very good service

Perfect thanks

The staff were very helpful very polite…

Always friendly and helpful staff.

Fast and efficient as always.

Was giving good advice on some toilet…

Friendly and helpful staff

Tool selection and counter service

Had everything i needed in stock.

Super Quick.. Placed order via the app ...

Extremely friendly and helpful staff…

Had what I wanted in stock

The staff at the tower park branch are…

Instant service

Frequently asked questions for Toolstation

Common Issues Reported by Customers

The CrowdTrust Experience⭐

About Toolstation

Company information

Review summary