Quick and easy on line ordering
Quick and easy on line ordering, fast response from local store and a nice welcome from the chap behind the counter, who had the order ready and waiting.
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Quick and easy on line ordering, fast response from local store and a nice welcome from the chap behind the counter, who had the order ready and waiting.
not happy at all with man on counter no welcome no hello no thank you, look like he just dont to be there . part from this all good, toolstation please teach your front man how to welcome customer
Was looking to replace my hedge trimmer. Ordered it. Delivered the next day. Pleased with purchase. Overall good service from Toolstation.
Good service at Rickmansworth 👍
Very helpful staff at the Kendal shop, as always. Item I wanted not in stock, but very quickly arrived. This shopping experience marred by the fact I couldn’t order online. I’ve used the website plenty of times before with no problem, but this time didn’t work. I put things in my trolley, but when I went to the trolley, they weren’t there. I don’t think I was doing anything stupid. Hopefully it we be back to normal next time.
FIRST CLASS SERVICE.
I ordered a 5L tin of Barrettine Decking Oil on-line. When the order arrived I was so disappointed to find that the wrong colour had been despatched. I was very disappointed as I was all ready to start treating my decking. How can the wrong colour be despatched? To try and resolve the situation I had an on-line “chat” with one of their agents. It turned out that I could not get a replacement tin until Toolstation had received the original order back. The only way that I could get a replacement was to visit a branch that had the correct tin in stock. This meant that I had to make a 20 mile round trip. As this error was not my fault I asked the agent if Toolstation would cover my travel costs? This was declined as it was not company policy. Poor service from Toolstation.
I ordered, on line, a security light and some bits and pieces for refurbishing a radiator. I received an email straight away confirming the order and also another email letting me know when the items would be ready for collection. Unfortunately, the security light was being delivered after the other items as it was not held at the store. I could have had them delivered free of charge but waited a few days and went to the store and collected. The order was ready for me when I arrived. The service is always very good at my local store in Haworth and the staff are helpful.
Great delivery first class
Helpful staff at Witney
Great service top quality products helpful staff all around good service
I was greeted with a smile and a quick pick up of my order. Also picked up 10 x 50mm Milwaukee PZ2 Shockwave driver bits as always usful to have a few spare.
Always ready to be picked up within the hour, great service.
The staff are always very welcoming and obliging. Nothing is ever too much trouble for them and all my needs have always been fully met.
Seamless customer care
Good item , available quickly and good price !
Easy ordering items good communication
Great value for the money. Quality not too bad. Should do the job they are intended for.
Toolstation Bradley Stoke, good for North Bristol, as always order waiting ready for collection within minutes.
The txt to say the item i ordered on line arrived within 10 minutes. Alas I had made a mistake and ordered the wrong item. Toolstation accepted the return and refunded me without question so i am confident that they will provide good custoner service.
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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