Toolstation Reviews

Was looking to replace my hedge trimmer. Ordered it. Delivered the next day. Pleased with purchase. Overall good service from Toolstation.

Good service at Rickmansworth 👍

Very helpful staff at the Kendal shop, as always. Item I wanted not in stock, but very quickly arrived. This shopping experience marred by the fact I couldn’t order online. I’ve used the website plenty of times before with no problem, but this time didn’t work. I put things in my trolley, but when I went to the trolley, they weren’t there. I don’t think I was doing anything stupid. Hopefully it we be back to normal next time.

FIRST CLASS SERVICE.

I ordered a 5L tin of Barrettine Decking Oil on-line. When the order arrived I was so disappointed to find that the wrong colour had been despatched. I was very disappointed as I was all ready to start treating my decking. How can the wrong colour be despatched? To try and resolve the situation I had an on-line “chat” with one of their agents. It turned out that I could not get a replacement tin until Toolstation had received the original order back. The only way that I could get a replacement was to visit a branch that had the correct tin in stock. This meant that I had to make a 20 mile round trip. As this error was not my fault I asked the agent if Toolstation would cover my travel costs? This was declined as it was not company policy. Poor service from Toolstation.

I ordered, on line, a security light and some bits and pieces for refurbishing a radiator. I received an email straight away confirming the order and also another email letting me know when the items would be ready for collection. Unfortunately, the security light was being delivered after the other items as it was not held at the store. I could have had them delivered free of charge but waited a few days and went to the store and collected. The order was ready for me when I arrived. The service is always very good at my local store in Haworth and the staff are helpful.

Great delivery first class

Helpful staff at Witney

Great service top quality products helpful staff all around good service

I was greeted with a smile and a quick pick up of my order. Also picked up 10 x 50mm Milwaukee PZ2 Shockwave driver bits as always usful to have a few spare.

Always ready to be picked up within the hour, great service.

The staff are always very welcoming and obliging. Nothing is ever too much trouble for them and all my needs have always been fully met.

Seamless customer care

Good item , available quickly and good price !

Easy ordering items good communication

Great value for the money. Quality not too bad. Should do the job they are intended for.

Toolstation Bradley Stoke, good for North Bristol, as always order waiting ready for collection within minutes.

The txt to say the item i ordered on line arrived within 10 minutes. Alas I had made a mistake and ordered the wrong item. Toolstation accepted the return and refunded me without question so i am confident that they will provide good custoner service.