Excellent Service
Good service, pleasant staff, quick collection
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Good service, pleasant staff, quick collection
Easy to navigate website and very good prices. Bit of a wait over the weekend for delivery but known in advance of order placed.
Ordering through the App very easy and straightforward and collection from our local warehouse is quick
Execelent service as usual.
Item ready for collection no waiting quick service. Always use Toolstation value for money.
Very quick time from ordering on line to receiving a message saying it was ready to collect. Cheerful staff and polite.
Excellent service. Received fast communication and sorted within minutes. Good team spirit and fast friendly service here at Hailsham. Would recommend.
The products I wanted were in stock, immediately available and well priced. Very friendly service as well.
Ordering on line, getting getting email in few minute's,visit shop, home in ten minute's, now what could be better ?,
Light I purchased was damaged but Toolstation exchanged it without any fuss
Easy website. Great prices. Ready within minutes to collect. Great!
Tool station had what I required in stock. I was in and out of the shop in a few minutes. The server was polite and pleasant.
The grab rail I bought to help me stand up after I btoke my hip in two places is a god send my son picked it up for me and fitted it. Doesn't look out of place and deffinatly as made a difference to help with my recovery
Easy to order using the app and items ready for collection quickly.
I never have a problem dealing with this company staff are always very helpful and informative I would strongly recommend them for any of your DIY needs.
Helpful staff, good variety of products, competitive prices, conveniently sited and long opening hours. All good 😊
A great service very helpfully
Poor over the counter interaction on a dead Saturday morning in Taunton. The aerosol had no spray button on and was obviously known as it was in a bag. Asked if this was the last one when I pointed it out all I got was a despondent "yeh" Awful experience. Had to try 5 different aerosols in my garage to be able to use the spray
made all relevant purchases and server was polite and effective.
Quicker and easier to search using a tablet. Toolstation still using catalogue which was not up to date with the items on the website.
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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