Good
Good communication
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Great Service from the staff at Pontypool branch. Needed a glass cutter and they were just closing but stayed to serve me. Great customer service. Very rare these days
Easy , efficient
Found what we wanted online. Did click and collect. Got it the same day. Very good customer services in store. Item exactly what we wanted when we got it home . Great all round experience Thank you
Ordered online via the app Sunday morning. Expected a pickup maybe Monday. Minutes later text to say ready for collection! Local store collected home to cut the lawn. Very happy. All as described and easy process ro order and pay 👍
The customer service was great. Pay them more and maybe think about the pay disparity. Free Palestine
Usual good service, rarely have I had any bother with T/S orders. Just continue as is and all will be fine.
Well done the stsff
I find most of the prices at Toolstation very competitive, and very rarely is a product out of stock. On my recent visit to the Bridgwater branch, despite it being very early in the morning and just after opening time, the young lady who served me was very efficient and helpful with a friendly and cheery disposition. Thank you Toolstation!
Helpful assistant loaded car for me- much appreciated. Good prices and immediately available stock.
GREAT BRNCH NEW SOUTHGATE BUT MY GOD THE MOBILE APPLICATION IS SLOW DOSE NOT SYNCHRONISE WITH SHOP ACCOUNT, APP IS O.K JUST TO BROWSE AND MAYBE CONVENIENT FOR DELIVERY ORDERS, BUT NEEDS AN UPGRADE
Very fast service and helpful
excellent value and always great service
Excellent customer service provided by Yuvraj, colleague went above and beyond to help me with my purchase. I got everything I planned to buy and little more, couldn’t resist affordable prices. Will only shop in Southall store .
tool station in devizes is now my go to for pretty much anything other than sheet materials and bulky materials. always order online and collect and the collection is always straightforward with really friendly people working the counter. last week ordered 30 bags of postcrete and it was ready on a wheeled crate in 30 minutes- they even helped load it in the car - recommended
always went above and beyond the staff in the workington branch are the best in the bussiness
Excellent service as always on time and nothing is ever a problem
Always find the staff helpful and happy
Ordered some items, were waiting for me the following day as promised. Great staff, male and female both genders always happy. and helpful.Store is always clean and well laid out. Well done to all the hard working staff.
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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