Great staff
Great staff, also in out in 5mins with my goods,A1 service.
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Great staff, also in out in 5mins with my goods,A1 service.
Great service from the staff at Ellesmere Port and Chester
Excellent service and good quality tools
Good products, advice and price.
Myself Deepak . We bought the HAWKSMOOR petrol Brush Cutter from erith store 6 months ago. It wasn’t working at all from day one. After that we went to Gravesend branch they gave me 1 customer service contact number they were very gud to us . Then customer service took this faulty product from us approximately 2 months ago we were keep chasing them but they sent us emails lingering they said we will send you the product but after long period last week we received the product. Unfortunately we received the same faulty product it’s not working at all. We are completely disappointed we don’t have any solution any idea when we get the working product when season finish or never ever maybe only false assurance and faulty product we will receive again .
It's been almost two weeks and I still haven't received my materials. I'm not happy at all.
Good service and unbeatable prices
Staff were very helpful product knowledge was also good will use again
They've got what I need when I want it
Items were ordered from wrong branch. I emailed toolstation to send order to different branch. I have had no response in 4 days. Poor customer service!
Easy to use online ordering process.Very pleasant staff at the depot.Have used this system a few times.Always a smooth,easy process.
always great friendly service at toolstation
Very friendly staff and quick service 👍
Very quick and efficient.
Quick and polite
Excellent choice of products at competitive prices. Easy to use website to order, and friendly,prompt service as usual in-store.
Great service, nothing was a problem for the staff. They guided and helped me buy the correct items for the job I had to do. The Rustington Branch is excellent with great friendly, helpful and knowledgeable staff .
Excellent service, as always, from 'my local' here in Bognor Regis. Not Toolstation's fault that one of my latest purchases was useless.
Easy to navigate web site, well laid out. Very competitive prices on a vast selection of items. Click and collect is a great way to shop and pay. Then collection from the store is so straight forward. Store staff are always friendly and helpful, also very knowledgable when you need advise. Well done Toolstation Moulton Park.
Great value and in stock whats not to like
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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