Purchase of Outside Light
Purchase of Outside Light Staff friendly and very helpful. They did not try to hurry me and spent time to get me the right product.
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Purchase of Outside Light Staff friendly and very helpful. They did not try to hurry me and spent time to get me the right product.
Always get what I need at a good price
Staff polite and friendly .products good value .able to park with no problems
What ever you want or need for work or DIY your guaranteed to get it here on day of your visit or within 24hrs. Brilliant service, always happy to help with a very large amount of products at a great price.
Well organised, great service as usual.
Excellent customer service
Speedy online service and pleasant staff.
Always have everything in stock.. helpful and informative staff
Really helpful 👍
The lady who served me was very helpful, I explained what I was trying to do and she sold me everything I needed,very good product knowledge,and the job went well.
When I need to DIY, I always order and collect from Toolstation.
Had exactly what I needed, was quickly available in local store.
As usual with our Fakenham branch, everything, especially staff is first class service.
Easy to order picked quick and ready for collection
Customer service is excellent and rarely do you not have the item in that I want.
All good as per.
Good price and in stock. Very efficient in store.
Great products and superfast delivery service allowed me to continue preparing for the job until the delivery arrived.
Staff are excellent.
Always friendly and helpful
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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