Very Good !!!
Very Good !!!
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
Very Good !!!
Easy purchase on line & all ready for collection when I arrived, good quality product for a good price. No issues.
Very quick got what I ordered good service as well
Excellent quality siphon
Ordered a stillson wrench but thought that I could collect it from Wallisdown branch . Unfortunately they had closed down and would need to travel to Poole, I phoned them to say not convenient and they gave a refund without any problem. Absolutely brilliant service.
Very pleased with the workers as they helped very much and very hospitable
Always great service and quick
Ordered and 6 mins later had an email to say it was ready to collect. Brilliant!! Great Service well done and thanks
Great Customer Service at St Helens Branch, good prices, good availability of products. Very helpful service from a mature sales gentleman on 4th July. Thank you for your help Sir
Quick,polite service. And no problems receiving a refund fir wrongly purchased goods
Cheap, cheerful and professional
Counter staff always very helpful and knowledgeable.
Staff not friendly and discriminate..
The gentleman I dealt with was very efficient and helpful.
The service was very good, the only let down is the lack of stock on a lot of items.
the staff at boths branches exellant very helpful
Always print and helpful
Very helpful, able to deal with my queries and got my products really quickly. I have always had a positive experience at this branch - great team 👍🏻
Easy to order and pick up probably wish they didn’t offer this product as plastic threads easily damage and so would be better to only stock the alternative as less likely to damage on fitting
Very helpful staff and friendly couldn't do enough to help
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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