I made an error on my order which was…
I made an error on my order which was rectified by staff instantly. The staff in my local toolstation are so friendly, helpful, can not fault them.
10 months ago
I ordered an item on a Sunday and it was delivered on Monday! Very impressed.
10 months ago
Got what I needed quickly and easily. Very friendly service, which adds to the great experience.
I made an error on my order which was rectified by staff instantly. The staff in my local toolstation are so friendly, helpful, can not fault them.
Excellent service staff very helpful
Always the best place to buy the tools and paint
Great value, quick service, good availability across stores.
good public relations
Very friendly and helpful
Another no fuss visit, friendly staff quick service.
Toolstation usually excellent but on this occasion not so. Ordered Friday for Saturday delivery. Nothing arrived. Nothing arrived Sunday. On visiting the branch, there was a 'warehouse problem' so deliveries wouldn't be for at least another 2 days and OOS everywhere else. Quick refund etc etc. Despite this I would still use them as they've always been excellent
John in the Brentford store always makes the experience worthwhile! Awesome dude he is!
Great prices with easy online ordering and fast collection. Staff always very pleasant and helpful. I highly recommended this company.
Lovely staff
Quick, efficient service!
Great service as usual
Very helpfull staff . Helped me to get what I wanted .
Always helpful and quick to serve ✨️
Items needed i stock & dealt with quickly & efficiently
They are nearby and have useful opening hours. Several of the staff have been there a while and so they seem invested in their work and are pleasant and helpful. It's not a massive branch so they cannot stock everything but better than the City Screwfix down the road. TS the bigger company seem OK but sometimes the messaging when I have an order is inconsistent. I worry that they ask for reviews all the time - this comes across as needy and should be reduced.
Ordering online very easy and everything completed quickly.
Staff were very helpful when I visited the store. Providing very useful help and information.
I always find the staff at Toolstation to be helpful and friendly.
Based on analysis of 41 reviews rated 1-2 stars for Toolstation
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
“1st delivery didn’t happen”
“Rude staff member dismissed my request for a refund”
“Rude staff member dismissed my request for a refund”
“Poor delivery and zero accountability”
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Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the great service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which adds to the overall satisfaction. The ease of ordering and the efficiency of the click-and-collect process are also commonly mentioned, making transactions simple and reliable. However, some negative experiences are noted, particularly regarding delivery issues and a few instances of poor staff attitude, such as a rude manager during a return. Despite these complaints, the majority of consumers appreciate the competitive prices and variety of products available. Overall, Toolstation is seen as a reliable choice for hardware needs, with excellent customer service being a standout feature.
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