Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 951 - 960 of 996 reviews
P
5 out of 5 stars

Had a chat about the tariff on tomato…

Had a chat about the tariff on tomato energy and customer service named pargate was very professional and things where put in place very well.

Date of experience: January 14, 2025

T
5 out of 5 stars

Tomato energy switch

RJ was very helpful and professional. Explained everything in detail and made it very easy for me to swap over. Also very cheap tariff. Happy customer swapping to Tomato

Date of experience: January 14, 2025

JJ
4 out of 5 stars

Joined on 2nd December

Joined on 2nd December - house is working on electrcity changeover - for now! So I must be on Tomato Energy. Changed from Octopus which I was VERY happy with but the sales rep convinced me with the excellent rates. My only gripe currently is that customer support does not answer my emails. I have no web portal. Had no emails to setup my account. No idea how they are going to invoice me, when they will invoice me, if they are taking readings, if I have to submit readings. Can a rep check in with me and follow up. Could I just get cut off or will a red bill arrive through the post which at least gets the dialogue started. LOL Thank You Jurek *******Updating from 1 star to 4 star after receiving a phone call 2 hours after submitting this review. An incorrectly taken email address taken from me during call in December (a simple mistake) resulted in the lack of correspondence. Today's follow up from Millie, we modified email address and now I am seeing all the account setup docs. Moral of the story, perhaps drop a message on Trustpilot which they are carefully monitoring. They genuinelayy want to take the service support to a higher level. I'm changing from 1 star to 4 star. Thanks Millie

Date of experience: January 14, 2025

CP
5 out of 5 stars

Straight to the point - quality

Usually I hate getting a cold call about anything - but Shay was different! He cut straight to the point knowing the factors that would make me listen! Tomato rates are great there’s no questions about it. As a solar panel user Shay knew to go straight to export rates! And when quizzed about the renewable nature of tomato’s power he was informed and honest - which was refreshing! The process was smooth and I got notification from my current supplier before the phone call has even finished! Great service, great prices! Why not switch….

Date of experience: January 13, 2025

jd
5 out of 5 stars

Brilliant service from Pargat,very…

Brilliant service from Pargat,very assuring and helpful with any questions I had and easy smooth set up, great prices offered, overall very happy.

Date of experience: January 13, 2025

E
5 out of 5 stars

Great supplier brilliant prices

The rates they charge are good when compared to rates in Europe A fixed nighttime discount A fixed mid day discount They were automated in taking me from my current supplier and did everything perfect without a hitch Customer service team followed up two weeks later to check I was happy Energy suppliers need this completion, I hope more people will support Tomato so that the industry wakes up and stops over charging

Date of experience: January 13, 2025

SP
5 out of 5 stars

Easy to understand tariffs

Easy to understand tariffs and very competitive. Vijay was very helpful in explaining everything and made it easy moving over. Recommend them

Date of experience: January 13, 2025

RW
5 out of 5 stars

New customer

Can't fault this, excellent service, very competitive, uk customer service centre, bill me for the energy I use rather than sitting on overpayment for 6 months. Thank you to Millie who called me today, from Tomato just to check that I was happy 👍

Date of experience: January 13, 2025

CL
5 out of 5 stars

Pargat is very helpful and the phone…

Pargat is very helpful and the phone call of setting up my energy plan is clear and great.

Date of experience: January 13, 2025

kC
1 out of 5 stars

I think, yes think, I have joined Tomato. No confirmation

From my perspective their onboarding process does not work. I think yes think i have joined, paid some money into my account. but had no communication form them about the go live date. Hopefully this is an isolated incident.

Date of experience: January 12, 2025

Previous1•••959697•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.