Tomato Energy
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Owed money? Good luck getting it!
I'm owed £80 by this company, £40 for failure to issue my final bill within 6 weeks, and another £40 for failure to pay the first £40 within 10 working days. This is a legal obligation on Tomato Energy. Despite raising a formal complaint, chasing it up by email, then phoning, Tomato Energy has failed even to acknowledge my complaint (contrary to its own T&C stating they will acknowledge within 5 working days). When I phoned, I was promised an update by email that never came. It seems I have no choice but to wait until I can refer my complaint to the Energy Ombudsman. Though I fear a law breaking company like Tomato Energy may not even comply with the Ombudsman's decision. It is a bad sign when even HMRC has to take legal action (winding up petition) to get what it is owed.