Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 111 - 120 of 996 reviews
NP
5 out of 5 stars

Excellent customer service

Excellent customer service

Date of experience: May 30, 2025

M
5 out of 5 stars

A+++++

I have not had one issue with this company, they save me a decent amount of money on my monthly bills, all staff have been very helpful (had a call from an Ash today who informed me of a new mobile app they provide), they are very transparent with their processes and the usage data they provide is superb. Could not ask for better.

Date of experience: May 30, 2025

ES
2 out of 5 stars

Be careful - Not as good as it sounds...

Competitive prices aimed at those who stay home, like OAPs. Switching over was painless and unlike any other energy supplier, they charge you for exactly what you've used in arrears each month. However, for someone like me this doesn't bode well. If you worry about monthly direct debits I would stay away. When I took the contract out in February 2025, all seemed fantastic even though I couldn't set up a regular amount in a S/O - in other words you never build up a credit balance with them. When I asked them if I can set up my direct debit to come out on a specific date - No problem, they said. However, you have to wait until your first payment comes out and then call us back and we will amend the date. Pfftt! - Called them after the first payment came out. Then they said, oh you're too late to change the date this month. Call back when the second payment has come out. So, I did - Only to be told - THEY CANNOT SET THE direct debit to come out on a specific day! Waste of time and effort! .. so now not only is a gamble as to when the direct debit is taken, the amount is also a gamble unless you constantly check the webpage for your usage (they do not have an app). Seems a great deal to start with but I think as soon as my contract ends, I'll be back to a regular supplier for peace of mind - already panicking about direct debits in the winter!

Date of experience: May 29, 2025

LM
5 out of 5 stars

Great service so far

Good service really affordable would highly recommend thank you

Date of experience: May 29, 2025

RN
4 out of 5 stars

Competative prices

Competative prices. Never had a smart meter before, it saves having to do meter readings every month. I like the fact that you are billed accurately, monthly in arrears. My only complaint is that the phone lines are undermanned and the chat thing is rubbish for anything other than a simple question.

Date of experience: May 29, 2025

S
1 out of 5 stars

Great tariffs but a chore to deal with.

Great tariffs but a chore to deal with. Raised a formal complaint about mis-billing in March. I received a nonsensical response within a few days - but ever since they've ignored all requests for a resolution or final response letters so I can go to the regulator. Dire. Update 5th June - HMRC have filed a winding up order against this company - they still haven't responded to my complaint from March. I've requested to switch away and got a confirmation promptly from Tomato so fingers crossed I can put this sorry business behind me.

Date of experience: May 28, 2025

KV
1 out of 5 stars

Really poor service. No bills for months

Really poor service. I switched to tomato energy in first week of march and it's going to be 3 months now and there has been no bill generated nor any readings are getting captured. Called customer service who said someone will get back a month ago as they suspect the smart meter is not getting connected. Not sure when they will bill me and worried it will be a very huge bill which I may not be able to pay all at once.

Date of experience: May 28, 2025

JL
1 out of 5 stars

The weirdest-ever experience with an energy provider

Signed up to switch to Tomato at the beginning of February. A week went by and I didn't see my data in MyWatts β€” and my supplier was still listed as Octopus. I emailed and Tomato told me my switch had gone through. It had not. It took several more emails (both to Octopus and Tomato) and lots of excuses ("We'll try the switch again on Friday"; "This is a problem with the MPANs in specific regions"; "All pending switches should be complete in a week" etc) to learn that while Octopus had released me from supply, Tomato hadn't picked it up... ...because they weren't allowed to. They had been banned from taking on new customers. They knew this, but weren't honest about it. I called Octopus to see if they could get me back on their supply. Unfortunately, the answer was no. More than four months later, I'm still in limbo with no resolution in sight. I have no idea what tariff I'll end up paying because despite being assured that all the data on my smart meter will be stored for three years and will be read just as soon as Tomato can onboard customers again, it's looking increasingly like they will *not* be allowed to onboard customers again, either ever, or for a very, very long time. See, if the firm's representatives had been honest with me (and others) from the beginning, we'd all be much more amenable to the latest round of excuses and would believe the latest statement from the CEO. But we have been misled. It isn't nice to be trapped like this, and despite the "we're taking you seriously and will figure this out" replies to the other one-star Trustpilot reviews, there isn't a practical remedy at present. They cannot take on new customers. All in all, it's been disappointing.

Date of experience: May 28, 2025

JD
5 out of 5 stars

It was easy to switch bills have been…

It was easy to switch bills have been as expected , i find it useful to have defined times for lower energy costs and its cheaper than my previous supplier - no problems at all .

Date of experience: May 28, 2025

RW
5 out of 5 stars

I've saved a fortune since moving to…

I've saved a fortune since moving to Tomato. I'm an extremely high user and so the very cheap off peak rates have been a game changer. I didn't get a bill for about 2 months, but since then they've arrived each month and been accurate. I can't fault them to be honest, and they've even called twice to check in and make sure things were working as expected.

Date of experience: May 28, 2025

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