Tomato Energy
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The weirdest-ever experience with an energy provider
Signed up to switch to Tomato at the beginning of February. A week went by and I didn't see my data in MyWatts — and my supplier was still listed as Octopus. I emailed and Tomato told me my switch had gone through. It had not. It took several more emails (both to Octopus and Tomato) and lots of excuses ("We'll try the switch again on Friday"; "This is a problem with the MPANs in specific regions"; "All pending switches should be complete in a week" etc) to learn that while Octopus had released me from supply, Tomato hadn't picked it up... ...because they weren't allowed to. They had been banned from taking on new customers. They knew this, but weren't honest about it. I called Octopus to see if they could get me back on their supply. Unfortunately, the answer was no. More than four months later, I'm still in limbo with no resolution in sight. I have no idea what tariff I'll end up paying because despite being assured that all the data on my smart meter will be stored for three years and will be read just as soon as Tomato can onboard customers again, it's looking increasingly like they will *not* be allowed to onboard customers again, either ever, or for a very, very long time. See, if the firm's representatives had been honest with me (and others) from the beginning, we'd all be much more amenable to the latest round of excuses and would believe the latest statement from the CEO. But we have been misled. It isn't nice to be trapped like this, and despite the "we're taking you seriously and will figure this out" replies to the other one-star Trustpilot reviews, there isn't a practical remedy at present. They cannot take on new customers. All in all, it's been disappointing.