Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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All reviews

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Showing 101 - 110 of 996 reviews
L
5 out of 5 stars

Pargat the guy sorted everything with…

Pargat the guy sorted everything with no stress rated 100 %

Date of experience: June 3, 2025

T
5 out of 5 stars

Many thanks to Pargat in customer…

Many thanks to Pargat in customer services. He quickly and expertly dealt with my account. Pargat was polite, personable, and very good at getting to the root of the issues. Thank you

Date of experience: June 3, 2025

LT
5 out of 5 stars

Excellent service

I have been with tomato energy since 2024. The customer service is excellent, their rates are good. Today I spoke to Naveed, he was very polite and answered my question fully, and I found out what I needed to know. Thank you Naveed for your help

Date of experience: June 3, 2025

K
5 out of 5 stars

Like many customers having long term…

Like many customers having long term issues not getting data from smets2 meter so no my watts and no bills being generated. However can not fault the level of service received today from Pargat, very attentive and showed great empathy, however I’ve been here many times and not hopeful that anything is going to change soon, this review is related to Pargat he could not have done more hence good review for him, I feel sorry for these guys on the front line doing what they can, but the company heads and leadership need to get their acts together.

Date of experience: June 2, 2025

mL
5 out of 5 stars

Pargat is a good customer advicer

Pargat is a good customer advicer , he helped me to understand my bills by referring me to my watts app. He tried to fix the issue about my direct debit and the due date of payment. Very polite,kind , patient, and understandable with my broken English. I really recommend him for every one who use tomato energy. Thank you

Date of experience: June 2, 2025

T

TM

US

3 out of 5 stars

HOW MUCH TROUBLE ARE THEY IN?

Reading about what is going on with Tomato, I have decided to jump ship. I was an early adopter in August 24 and have no complaints about the prices or provision of my energy. However, I seem to have been locked out of myWatts and despite messages and phone calls this has not been restored/ I hope that they continue with there innovative approach to energy provision but I don't need to take the risk of ending up with a supplier of last resort. I had to leave before the end of June to avoid penalties so I have left. Good luck to all who stick it out

Date of experience: June 1, 2025

M
5 out of 5 stars

Received a courtesy call from Vijay…

Received a courtesy call from Vijay yesterday which was a pleasant surprise and something I’ve never experienced before from an energy company. As a consumer, Tomato’s payment methods took some getting used to and I was given the option to have my payments taken soon after receiving my email notification. Overall, I’m extremely happy because no one else comes near to their unit price.

Date of experience: May 31, 2025

LB
5 out of 5 stars

Chloe was really helpful and went the…

Chloe was really helpful and went the extra mile to resolve my problem , she stayed on the phone all the way through until the problem was resolved .

Date of experience: May 31, 2025

KG
4 out of 5 stars

Good prices and tariffs in general

Good prices and tariffs in general. Could work little bit on communication and timescale of resolving the issues. VJ gave me a call today and asked about my experience so far with Tomato which was really nice!

Date of experience: May 30, 2025

M
5 out of 5 stars

Pargat handled the queries perfectly

Pargat handled the queries perfectly

Date of experience: May 30, 2025

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