Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 91 - 100 of 996 reviews
SM
5 out of 5 stars

Enquiry about my electricity account

Spoke with both Pargat and Harvey at Tomato Energy on the phone today and yesterday, both of them patiently explained everything to me. The team seem very friendly and helpful, the energy rates also seem good.

Date of experience: June 4, 2025

SO
5 out of 5 stars

Brilliant customer service contacted me…

Brilliant customer service contacted me explained everything amazing costs brilliant company thank you so much

Date of experience: June 4, 2025

J

Jim

US

5 out of 5 stars

A good service

Nice to get a follow up call from VJ, he gave me one or two helpful bits of info and the service itself is good. Your usage and and monthly bill are transparent and the monthly email lets you know exactly where you stand.

Date of experience: June 4, 2025

td
5 out of 5 stars

I phoned Tomato today answered in 3…

I phoned Tomato today answered in 3 minutes .Naveed answered all my question's and sorted out a cheaper deal for me most unexpected. Very good experience with Tomato today

Date of experience: June 4, 2025

NH
5 out of 5 stars

New customer

Joined 10/24, had a few teething issues but once settled have had no problems at all. Customer services sorted the issues rapidly as they arose.

Date of experience: June 4, 2025

MH
1 out of 5 stars

Highly disappointing

I was with tomato for a month and the bill I received for that was higher than what had for my combined gas and electric. I went with them because it was promised would be cheaper. On leaving I am yet to receive a finalised bill since February and promises to call back has not being fulfilled.

Date of experience: June 4, 2025

JT
1 out of 5 stars

Useless customer service

I’ve been a customer since October 24. Since having a power outage last year my IHD hasn’t been working. The Bright app is no longer receiving data as far as I can tell. MyWatts is inconsistent and missing data and doesn’t reflect my bills. I have no way of telling how much electricity I’m using and mywatts shows my meter reading as zero. I’ve messaged Tomato several times using the online contact form but not once had a reply. I tried phoning many times but couldn’t wait on hold so gave up. I finally got through and after a lengthy discussion I was told that it would be passed on to an engineer who would contact me. That was in February. No contact whatsoever. Great tariff, nice friendly customer service (when you finally get to speak with them) but total inaction from them as far as sorting the problem.

Date of experience: June 3, 2025

SM
5 out of 5 stars

Great lifestyle tarrif…

Really happy with the Tomato lifestyle tariff and switch to Tomato went perfect. A follow up call from Tam was great and I'd highly recommend this company.

Date of experience: June 3, 2025

PG
5 out of 5 stars

Pargat

Pargat, explained about my meter readings and even helped me in installing an mywatts app to help me keep a track of my electricity usage and bills. Thankyou again.

Date of experience: June 3, 2025

MT
5 out of 5 stars

Fabulous service

Great prices great company and service unbeatable

Date of experience: June 3, 2025

Previous1•••91011•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.