Tomato Energy
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Useless customer service
I’ve been a customer since October 24. Since having a power outage last year my IHD hasn’t been working. The Bright app is no longer receiving data as far as I can tell. MyWatts is inconsistent and missing data and doesn’t reflect my bills. I have no way of telling how much electricity I’m using and mywatts shows my meter reading as zero. I’ve messaged Tomato several times using the online contact form but not once had a reply. I tried phoning many times but couldn’t wait on hold so gave up. I finally got through and after a lengthy discussion I was told that it would be passed on to an engineer who would contact me. That was in February. No contact whatsoever. Great tariff, nice friendly customer service (when you finally get to speak with them) but total inaction from them as far as sorting the problem.