The TJX Companies
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Unhappy Customer
I bought a comforter from the TJMaxx website and paid for it using PayPal. It arrived extremely wrinkled and did not look like pictured online. I tried to return it at the TJMaxx store in Bensalem, PA within two days of receiving it with receipt in hand and was told I could get store credit. Racheal (Assistant Mgr) tried showing me a flip book with their store policy, which does not help after buying from their website. She refused to let me speak with the Store Manager and would not give me the name of their Regional Sales Director. She smiled throughout the ordeal, which was infuriating. TJX companies have an unfair return policy. PayPal is now involved and informed that they will ask TJMaxx to refund my money and if they refuse, the money will be taken back from them as a credit owed to PayPal.