Thornley Groves Estate Agents Reviews

Property management not open at the weekend so if you have an emergency, they just don’t care. We have been left without electricity and heating this weekend due to a fault with the property alarm. The food in the fridge and freezer has had to be thrown away and we cannot afford to just go out and replace it. Our family is on the Vulnerability Registration Service and even when I let the staff know this, they still didn’t bother to do anything. I contacted the landlord directly as I was able to find him on social media but he didn’t help either because he pays a fee to Thornley Groves to make sure they manage the property. I have strongly advised his to change the letting agent he uses.

Monton team are such a pleasure to deal with clare has been so helpful and accommodating they truly have a fab team there to be proud of they go out of their way to help and provide fantastic customer care would not use any other agents now and I always recommend them to anyone well done clare Kelly and rest of monton team you've been fab

Great estate agent. Very informative about the property and the area. Would definitely recommend! Ashley was great!

Ashley Smith was a great help with our application!

I am the existing Landlord of Thornley Groves at Dock Office, Manchester, and would like to express my disappointment and distrustful of Thornley Groves. In Oct, Thornley Groves had charged GBP29 from my account for a service called "Rent & Legal Protection" WITHOUT my consent. I have requested to terminate such service and refund the fee charged on 1 Nov 2023. Up to date, nobody from Thornley Groves replied to me. The service was terminated but still no refund was made. As a so-call leading property agent, they are really not professional.

We had a really good experience! Our estate agent Ash was really helpful. We were really pleased with the information and communication, on email and in person. Would recommend!

Ash was really helpful with showing us a couple properties for student housing! They answered all my questions and emails as quick as possible, which I really appreciate! Thornley Groves are lucky to have them as part of their team:) Big thanks:)

I had an issue with the smoke alarm which was continuously beeping. Had put an email to Leigh about it for which she guided to put the complaint on the portal. Once I did it Leigh followed it up with the concerned person and also with me. Mr. Paul who had come to fix the issue was very helpful too. Am very happy with the support and follow up that both of them had did to get the issue sorted out.

Ashley was friendly and professional! Available to answer any questions and provided quick and helpful responses for our student housing.

Ashley Smith was very helpful in getting our application sorted quickly and was very informative in answering any questions we had.

Ashley Smith was incredibly welcoming and helped answer any queries we had.

Interaction with Ashley Very responsive- answers calls and emails promptly. very polite and helpful in the case of student property renting

irresponsible agent to tenant and landlord. not do regular check even when switch of tenants, leaving dispute to new tenant and landlord. expensive contractors doing bad repair work.

The first time I met Clare carpenter from the Monton branch was when she valued our house I found her extremely professional dressed smart very assertive and very approachable Clare guided us through the whole house sale superbly from start to finish especially when we were unsure of how certain things work. I have to mention this. my dog escaped out of the garden and Clare got to hear about it and really showed her concern by contacting her colleague Kelly who did all our viewings to go around the neighbourhood looking for my dog whom eventually was found safe. I can’t praise this young lady enough she is an excellent ambassador for thornley groves David Royle

I needed some work doing on my house that I let through Thornley Groves. Amanda from the Sale office was so helpful in sourcing a contractor to do the work for a reasonable price. It's all sorted now, so thank you Amanda for all your help!!

I can highly recommend Claire, Kelly and the team at Thornley Groves ! They're professional, friendly attitude is so helpful when going through such a stressful time, and they work relentlessly to help you until the sale is completed. I wouldn't use any other agency in future!

Flat originally managed by Around Town Flats. Then became part of Thornley Groves on 15 December 2021. I lived in the flat for 52 months. I’ll try stick to Thornley Grove’s time period but can’t help to contribute issues that started to arise since November 2021 - things were good for the first ~35 months. And to be fair to Thornley Groves, it can be difficult to work out if for SOME things it was the landlord’s fault. The good: Good maintenance reporting portal Good at initially acknowledging faults / emails Friendly staff Biggest non-subjective issues: Thornley Groves never conducted another right to rent check upon taking over from Around Town Flats. My original visa expired 13 months prior to moving out. If they don’t do proper paperwork to protect the landlord who risks getting fined and jail time, how well are the tenants being looked after? “Accidentally” back-dating a rent increase. This is such a huge red flag in my opinion that should be investigated by an independent party. I was paid back eventually (thanks Hannah Whyte). But so bad that staff are not trained to specifically not back-date rent increases and to instead explicitly state that rent increases take effect on the next payment day after the 1 month notice. Same staff that when working for Around Town Flats did provide correct notice for rent increases. Honest enough to confirm that my flat had indeed been accessed without prior notice when I had my suspicions. Blamed the landlord. Submitted invalid invoices to TDS. UK gov website states clearly that invoices must have contact information. One invoice to re-silicone the bath was valid because the company belonged to the landlord. The other two for cleaning (Collette’s Cleaners / Collette Cleaning Services) and decorating (Bizzard Decorators / BIzzard [sic] Decorators ) had no contact information. To be fair, TDS did not have issue with this. I blame TDS more for accepting invalid evidence. Admitted that it is policy to limit the number of “fair” ratings on the check-out report. Got the check-out day wrong. Said I didn’t leave appliance manuals when I left them in cupboard above microwave and have video proof. Said I left rubbish behind but no photographic evidence in report. Same person who conducts the inspection also confirms the report. Maybe that’s intentional? Otherwise people confirming themselves defeats the purpose of the “report confirmed by” check. Other minor issues: Contractors not identifying problems correctly. For example, an oven stopped working, contractor visits and I was told to please be patient as oven needs to be replaced and ovens of that size were not in stock. Waited 5 weeks before asking for an update. Contractor forgot about it. Had to come back to identify the problem again. Problem was actually the wall socket. Didn’t fix wall socket, just plugged oven in another socket. Contractor also mis-identified a washing machine issue on a Friday morning. Updated the ticket an hour later. Didn’t come back until Tuesday. Broken washing machine took over a week to be replaced. Asked letting agent about getting £20 laundromat fee reimbursed. 5 days later, got served a no-fault eviction notice. Asked to arrange with EPC surveyor to get updated EPC certificate. I contacted surveyor to say I wouldn’t be in on day of survey so please get keys from agent. Received poorly worded email from agent about 2 months later blaming me for delaying EPC certification. It ended up that Thornley Groves lost the flat keys or something and I had to be in to let surveyor in. This was especially frustrating. Upon moving out, I was asked for access to take photos and for viewings on 4 occasions. I tidied up. Got out the way / left the small flat so that double viewings could take place at same time. Go out the way to minimise the vacancy period of the flat. Spend ~£35k on rent over the years. Only to be hit with deposit deductions. Yes, a single hair in the bath tub and kitchen sink and finger mark on cupboard mirror is not wear and tear. But the supposedly 38 non-excessive wall marks caused by contractors replacing appliances should have been since in your “Tenants Essential Guide” you say that “We do consider normal wear and tear when conducting this report” and “We will deduct monies from your deposit… damage to the property beyond ’normal wear and tear’” even if it had been my fault. But Thornley Groves can’t really be blamed for this. I blame TDS. I recommend exercising right to quiet enjoyment unless agents want to do a temporary check out report and waive deposit deductions assuming condition stays the same during the last month. So.. Thornley Groves are ok when things are well. Staff need more training. Upper management need to review some laws. Enjoyed my stay. Things soured a bit towards the end.

Start to finish it was a real easy experience— very professional and always on hand to answer our questions Thank you to Julie and her team

My recent interaction with Imogen Wilson of the Sale office has restored my faith in letting agents. Imogen phoned me to tell me I had an issue; but she had already resolved it. To resolve the issue, she went beyond what I would expect. She took a very proactive approach and was polite and ameniable when discussing. Top class service.