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HomeShopping & FashionThe Underfloor Heating Store Reviews

The Underfloor Heating Store

4.689 out of 5 stars
4.689 out of 5 stars
4.7
|Excellent|1,000 reviews

TrustScore

4.7
4.689 out of 5 stars
Excellent
5 out of 5 stars
872
4 out of 5 stars
50
3 out of 5 stars
19
2 out of 5 stars
13
1 out of 5 stars
46
1,000 reviews in total

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Featured Reviews

4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
Paula O’Connor
Paula O’Connor
5 out of 5 stars
5/5

Very quick delivery free of charge and…

Very quick delivery free of charge and easy to cut tile backer board

🔥 High engagement
POPULAR
gm
gm
4 out of 5 stars
4/5

Resonable price

Resonable price. Fast delivery.

🔥 High engagement
POPULAR
Ben Ross
Ben Ross
1 out of 5 stars
1/5

Out of stock

I ordered an air conditioning unit and received a shipping notification shortly after, which gave me confidence in the p...Read more

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POPULAR
customer
customer
5 out of 5 stars
5/5

Good product well priced ,

Good product well priced , Came promptly

🔥 High engagement

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Paul Green
Paul Green
1 reviews
over 1 year ago
5 out of 5 stars

Fast efficient and competitve prices

Competitive pricing, super efficient, fast delivery and excellent products

Helpful?
anthony Hadwen
anthony Hadwen
1 reviews
over 1 year ago
5 out of 5 stars

It was simple to order and deliveries…

It was simple to order and deliveries were quick and on time

Helpful?
Adam G
Adam G
1 reviews
over 1 year ago
5 out of 5 stars

Quick delivery/good after sales service

Quick delivery, good response when half the package went missing at FedEx. Quickly resolved by sending out replacement on next day

Helpful?
Tom Scott
Tom Scott
1 reviews
over 1 year ago
5 out of 5 stars

Knowledgeable and helpful staff

Knowledgeable and helpful staff, the products are very good quality.

Helpful?
Linda  Powell
Linda Powell
1 reviews
over 1 year ago
5 out of 5 stars

Excellent prompt and quick…

Excellent prompt and quick service/delivery

Helpful?
S Bose
S Bose
1 reviews
over 1 year ago
5 out of 5 stars

everything delivered as promised

everything delivered as promised. The mats were great and easy to lay down straight out of the box.

Helpful?
Limeoak Construction Ltd
Limeoak Construction Ltd
1 reviews
over 1 year ago
5 out of 5 stars

above and beyond service, 5 stars!

Running a Construction Company, I deal with many suppliers of various materials on a daily basis, some better than others though it has to be said the guys at The Underfloor Heating Company are such a pleasure, nothing was too much, always happy to help, to go above and beyond and forever joyous as they do their utmost to make your day easier and help your project run smoothly. Thank you again guys, what a pleasure. Would like to personally thank Gary and Hayley for your help.

Helpful?

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Niko Bifsas
Niko Bifsas
1 reviews
over 1 year ago
5 out of 5 stars

I’m a happy customer overall

I’m a happy customer overall

Helpful?
Ian Ryrie
Ian Ryrie
1 reviews
over 1 year ago
5 out of 5 stars

A Happy Customer

A very small order but still the best price around. Delivered on time. Thankyou

Helpful?
Richard HAyes
Richard HAyes
1 reviews
over 1 year ago
1 out of 5 stars

You accepted an order for an item that…

You accepted an order for an item that was noted on the site as in stock. 10 days later when I asked for delivery date I was told item was not in stock and that it was not available. You had taken over £2800 from my card for am item that was not available. Only when I asked for delivery was i informed the order could not be fulfilled.

Helpful?
Jonathan
Jonathan
1 reviews
over 1 year ago
5 out of 5 stars

Always provided good kit at keen prices…

Always provided good kit at keen prices and with rapid delivery. Several systems installed & working well.

Helpful?
Mr Knight
Mr Knight
1 reviews
over 1 year ago
5 out of 5 stars

Great service, fast delivery.

Great service, fast delivery.

Helpful?
a ingleson
a ingleson
1 reviews
over 1 year ago
5 out of 5 stars

Very quick delivery

Very quick delivery

Helpful?
Nog
Nog
1 reviews
over 1 year ago
5 out of 5 stars

Very helpful with good suggestions and…

Very helpful with good suggestions and technical information.

Helpful?
Andy Smith
Andy Smith
1 reviews
over 1 year ago
5 out of 5 stars

Very helpful

Very helpful. Great customer service

Helpful?
Morten Rasten
Morten Rasten
1 reviews
over 1 year ago
5 out of 5 stars

Great product and customer service.

Great product and customer service. The team went over and above to help me pick the right solution and reassuring me that I had a compatible floor and underlay. The product was easy to install and works great

Helpful?
Paul Johnson
Paul Johnson
1 reviews
over 1 year ago
5 out of 5 stars

The matting works very well on my model…

The matting works very well on my model railway

Helpful?
Naz Ahmed
Naz Ahmed
1 reviews
over 1 year ago
1 out of 5 stars

Ordered wrong product by mistake and…

Ordered wrong product by mistake and tried to cancel straight away by phone and email which the company ignored and still sent out customer service was shocking will never use this company again

Helpful?
lucyjo01
lucyjo01
1 reviews
over 1 year ago
5 out of 5 stars

They ticked all the boxes

They ticked all the boxes. Pre-sales support; competitive pricing; easy to transact; informed at all stages of delivery and on-time delivery. Will defo’ use them again. Well done The Underfloor Heating Store.

Helpful?
carlos lobianco
carlos lobianco
1 reviews
over 1 year ago
5 out of 5 stars

Great customer service.

Great customer service. Great trade prices Fast delivery And amazing quality

Helpful?
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Shopping & Fashion

Review summary

Reviewers consistently report positive experiences with The Underfloor Heating Store. Customers often highlight service, delivery, great, good. A minority mention drawbacks around delivery, order, service, ordered. Overall sentiment is strongly positive with an average rating of 4.7 stars across 1000 reviews.

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Based on reviews, created with AI