The Pillow Home

3.5402097902097904 out of 5 stars
3.5
Great572 reviews

TrustScore

3.5
3.5402097902097904 out of 5 stars
Great
5 out of 5 stars
330
4 out of 5 stars
40
3 out of 5 stars
2
2 out of 5 stars
9
1 out of 5 stars
191
572 reviews in total

Review summary

The Pillow Home has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

As an avid golfer with neck pain from…

As an avid golfer with neck pain from the repetitive rotation and extension in my swing, my sports medicine physician re...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Be aware that if you need to make a…

Be aware that if you need to make a return, you are responsible for mailing it back to China!

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

The Pillow Company took over 6 weeks to…

The Pillow Company took over 6 weeks to deliver the product, lied about where it was, didn’t get me a tracking number fo...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Don’t buy from this company

Having sent back a faulty product on March 17th, using the address I was given by the company for the return, spending a...Read more

0
0
🔥 High engagement

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Zanna
Zanna
1 reviews
5 months ago
1 out of 5 stars

Really should have read the reviews…

Really should have read the reviews first. Return costs more than the pillow itself since the return location is in China and you have to pay for it yourself.

Helpful?
karen
karen
1 reviews
5 months ago
1 out of 5 stars

its not real silk, as it says in the website

I just received my order today and what should have been 100% mulberry silk pillowcases is a very cheap polyester. its incredible how a company can get away with lies like that. and apparently if i want to return i have to pay the shipping to send it to china, even though im in europe. if i dont hear back from the company with a solution i will check what i can do because they are lying on their website. DONT SPEND YOU MONEY ON THEM!

Helpful?
5 months ago
1 out of 5 stars

This bunch of reprobates keep emailing…

This bunch of reprobates keep emailing me and have ignored me now for months! Total absolute effing scam! Avoid like the plague! Never sent my product and won’t give me a refund I repeat AVOID AT ALL COSTS GUYS

Helpful?
5 months ago
1 out of 5 stars

Memory foam pillow impossible to return

I knew after receiving the memory foam neck pillow that it wasn’t a quality product. After two weeks the strong chemical smell is still there and the “memory” foam isn’t the quality that I’m used to from other memory foam products. I ordered the pillow because I thought the neck support would be better than the memory form contour pillow that I’ve been using for several years. It wasn’t. After giving it a two week chance, I found out how ridiculous their 90 day guarantee is in light of their impossible return policy. After several attempts to get a reply, I finally got an address in China where I must send the pillow at my expense. I’m sure, having read others’ experiences, that my out of pocket shipping expense will cancel out any refund amount! What a joke. This is the only company that I’ve dealt with that is so deceptive about the so-called guarantee and refund.

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Javier
Javier
1 reviews
5 months ago
5 out of 5 stars

Great pillow!

Great pillow!

Helpful?
5 months ago
5 out of 5 stars

Firm Support, Soft Feel!

No more losing my phone in the bed gap! This wedge is a lifesaver and super supportive for sitting up. The memory foam is high-quality, and the cooling tech keeps me comfy during long gaming marathons. Total game changer.

Helpful?
5 months ago
1 out of 5 stars

Faulty Item and Cost of Return is High

I ordered silk pillowcases. They were definitely not silk - no tags, poorly made and most importantly, not silk! When I tried to return, the company told me I had to pay for my own shipping back to China even though it was a faulty item and not a change of mind. I did not want to risk spending more money on this product and then not receiving a return.

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5 months ago
5 out of 5 stars

Memory Foam Magic!

I’ve been reading in bed for hours with this pillow, and it’s amazing. My back and neck feel supported, and the adjustable design is perfect. The cover is breathable and easy to clean. I’m totally obsessed!

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5 months ago
1 out of 5 stars

This pillow is everything but great

This pillow is everything but great. The pillow is flimsy and the foam is not supporting at all. Not even thick enough for me and I’m small. Definitely not worth this much! I submitted a return request but have not yet heard back. Really hope I didn’t waste money. Worst of all this was a present for my husband’s birthday, imagine the disappointment when I realised it’s not even worth giving it to him 😣

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Joseph Radley
Joseph Radley
1 reviews
5 months ago
5 out of 5 stars

Bedtime Organization!

Man, this wedge pillow is a total game-changer for my evenings. I used to get this nagging back pain from slouching on the couch, but propping this up behind me feels like a hug from a cloud. The memory foam is just right or not too stiff, not too soft and it keeps me cool even during long Netflix binges. I’m actually looking forward to reading in bed now.

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5 months ago
5 out of 5 stars

Aligned Comfort for Readers!

I’ve been dealing with neck stiffness for years, and this CozyRest pillow has been a lifesaver. It’s like it molds perfectly to my neck, giving support whether I’m on my side or back. The cooling tech is no joke. I don’t wake up sweaty anymore. Honestly, I’m sleeping deeper than I have in ages.

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5 months ago
5 out of 5 stars

Comfort and Convenience!

This pillow is like a cozy hug for my back! The arms and adjustable headrest make it perfect for binge watching and my neck pain is gone. The velour cover is so soft, and the side pocket is super handy. Love it!

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5 months ago
5 out of 5 stars

No More Phone Fishing!

This pregnancy pillow is my saving grace. It supports my belly and hips, making sleep so much easier. The fabric is soft and breathable so I don’t overheat. I’m telling everyone to get one!

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Joshua
Joshua
1 reviews
5 months ago
5 out of 5 stars

I've been using this pillow for a week…

I've been using this pillow for a week and already feel the difference. My neck feels much better in the morning.

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5 months ago
5 out of 5 stars

Portable Posture Helper!

This wedge pillow is awesome for propping me up while I read or watch TV. It’s got great support for my back, and the memory foam feels amazing. The breathable cover keeps it fresh and my posture’s improved a ton.

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5 months ago
5 out of 5 stars

Memory Foam Seat Upgrade!

These silk pillowcases are a total upgrade. My skin feels softer, and my hair doesn’t get all knotted up overnight. They’re super breathable, so I stay cool. It’s like a little luxury for my sleep routine.

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5 months ago
1 out of 5 stars

WORST product ever and made in CHINA-UPDATE

I took ahwile to receive and when I was finally able to track it - I got tracking information in chinese!!! I emailed the company to confirm since it shows they're locating in the US in NM - they responded back that it was actually shipping from their "warehouse" in China since they were "out of stock" in their US warehouse - ok, yeah right. It's made in and shipped from China and it is the worst quality. Had I known that I never would have ordered it! As soon as we opened it the smell was horrible - we put it in the dryer with dryers sheets to try to refresh to no avail. It is very thin and the "memory foam" is a joke - it doesn't even give as much support as the oldest, flattest pillow you could find. It looks great on the website but do not be deceived! Very very disappointed. They have a 90 day guarantee but when you read the fine print - you have to have all the original packaging PLUS you have to pay the shipping to return it. I've requested a refund just to see how they will handle it. If they won't refund it then it's going in my goodwill pile. Worst $75 I've ever spent - do not waste your money!! UPDATE! The company responded with a plea to reach out to customer service to make it right, blah blah blah. I have already done that and was told that I would have to - at my own expense - ship the product back to CHINA to receive a full refund - absolutely ridiculous. Their return instructions state the merchandise must be returned in the original packaging - but when I opened the plastic "ziploc" bag that it was in the "zipper" broke completely off so I tossed the package becaue it was useless - I think that was a sign of the quality that was going to be inside the package - or actfually LACK OF QUALITY Again - I reiterate - do not waste your money. I am not going to spend God only knows how much money to ship this monstrosity to CHINA - only to be told that it's not in the original packaging and they cannot refund it. There should be a law that any company shipping from China should have to disclose that fact in all of their advertising and on their websites so that Americans can make informed decisions about who they are supporting.

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Ann
Ann
1 reviews
5 months ago
5 out of 5 stars

Love it!

Love it!!!!!

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5 months ago
5 out of 5 stars

Sit Longer, Feel Better!

This cushion has made my long drives so much better. It supports my tailbone and keeps my posture on point. The memory foam is just right, and my lower back pain’s almost gone. I’m never going back to regular seats.

Helpful?
5 months ago
5 out of 5 stars

Supportive and Functional!

This pillow has been a game changer for my heartburn. The incline is spot on and the memory foam supports my back so well. It stays cool, which is a huge plus. I’m finally sleeping through the night!

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