The Pillow Home has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
As an avid golfer with neck pain from the repetitive rotation and extension in my swing, my sports medicine physician re...Read more
Be aware that if you need to make a return, you are responsible for mailing it back to China!
Having sent back a faulty product on March 17th, using the address I was given by the company for the return, spending a...Read more
Did I buy a luxury chic wedge pillow because it looked cute in the ad? Maybe. But it actually works for posture and makes my bed look fancy. Surprisingly firm support, and it hasn't lost shape yet. Even my roommate asked where I got it from. Shipping was easy to track and arrived on time.
The Cooling pillowcase stays cool even when the room doesn’t. Helps me fall asleep quicker, especially on those muggy Florida nights. It’s not icy but there’s a definite difference compared to cotton. The stitching is tight and clean too. Mine arrived in five days, neatly folded and sealed.
Exactly what I needed.
It's a good value for the.
I got the deluxe incline pillow for my grandma after her surgery. She sleeps better now and says her back feels supported without being stiff. The foam adjusts but doesn’t sink too much, which helps her feel secure. She even props her legs on it while reading. Came right to our doorstep in just a few days.
Back pain from my dining chair “office” setup was real. The Orthoseat cushion set has been holding me together through endless Zoom calls. I’m not magically pain-free, but I’m not constantly shifting and fidgeting anymore. The back cushion actually stays in place. It’s weirdly made my chair feel more expensive.
This website is based in China and this is not made clear to the customer. The returns policy means that the customer is required to return the item, at cost, to China. I returned my unused pillows more than a month ago using a tracked courier as requested, as they did not fit the description on the website and have heard nothing since despite sending 3 emails enquiring about my full refund. Do not use this website, the product is not as stated and the returns policy makes it impossible to get your money back
Pregnancy insomnia? Chillmom pillow fixed that. It supports my belly and knees at the same time, and the U-shape makes side sleeping so much easier. Doesn’t trap heat either, which is a big deal in the summer. I actually sleep through the night now. No more tossing around trying to find the right position.
The Cozyrest neck pillow is kind of like a hug for your neck. It doesn’t squish down too fast and gives just enough resistance to keep things aligned. I've started using it on the couch too, not just in bed. Honestly, my sister’s already eyeing it. It came in just four days and was packed really well;no dents or funky smells.
The pillow was poorly manufactured, flimsy, and had an unfavourable smell. After sending the pillow back to China (£26.50) on June 21st 2025, customer service have ceased contact and I still haven't received a refund. I'm incredibly disappointed in myself for not reading these reviews beforehand as many others have experienced the same thing. Having read the other reviews, I am not confident that I will receive a refund of £57. Please avoid.
The pillow you see on the picture is not really what you get. My pillow was very flat and to soft so offered no support for my neck. It’s just very uncomfortable and badly designed. I’m returning it
If there was 0 star, that is what I would give. I did the burn test because I was surprised if the low quality of the supposed "100% mulberry silk" pillow cases... And it melted. Plastic. Yuck.
Is this a genuine company or a scam? Read reviews before purchasing! The pillow I received was not the same shown as n the website, neither did it have a blue genuine label. Customers are expected to pay return shipping costs to China. Lastly I was asked to send it to a lady called Daniella not The Pillow Home - rather fishy!
Pregnancy-related neck pain persisted postpartum, affecting daily activities and time with my baby. My obstetrician recommended CozyRest after two failed maternity pillows. By week two, I noticed decreased tension. After three weeks, I could nurse without developing progressive pain that previously made feeding sessions difficult. After two months, I've experienced 80% pain reduction. The dual-height design works perfectly for both sleep positions, essential as sleep positions changed during postpartum recovery. The cooling technology helps manage night sweats common during this period. Being present and comfortable with my baby without pain has been priceless during this special time.
Perfect for travel.
Almost 2 month after and no sending update, impossible to contact customer support. Almost sure this is a scam company. Not recommended!
This pillow cradles my neck in a way I didn’t know was possible. I feel like I’m sleeping on a cloud, yet my neck stays aligned. Definitely helped reduce my tension headaches too. Super grateful I found this!
Great pillow!
the pillows are very comfy , just air them in the sun for a full day to get rid of the packing smell and everything is fine
The pillow I got is really comfortable and also helps me get the support I need for my neck. It was hard for me to get used to it in the first couple of nights, but gradually, I have come to cherish it.
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