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Memory foam pillow impossible to return
I knew after receiving the memory foam neck pillow that it wasn’t a quality product. After two weeks the strong chemical smell is still there and the “memory” foam isn’t the quality that I’m used to from other memory foam products. I ordered the pillow because I thought the neck support would be better than the memory form contour pillow that I’ve been using for several years. It wasn’t. After giving it a two week chance, I found out how ridiculous their 90 day guarantee is in light of their impossible return policy. After several attempts to get a reply, I finally got an address in China where I must send the pillow at my expense. I’m sure, having read others’ experiences, that my out of pocket shipping expense will cancel out any refund amount! What a joke. This is the only company that I’ve dealt with that is so deceptive about the so-called guarantee and refund.