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WORST product ever and made in CHINA-UPDATE
I took ahwile to receive and when I was finally able to track it - I got tracking information in chinese!!! I emailed the company to confirm since it shows they're locating in the US in NM - they responded back that it was actually shipping from their "warehouse" in China since they were "out of stock" in their US warehouse - ok, yeah right. It's made in and shipped from China and it is the worst quality. Had I known that I never would have ordered it! As soon as we opened it the smell was horrible - we put it in the dryer with dryers sheets to try to refresh to no avail. It is very thin and the "memory foam" is a joke - it doesn't even give as much support as the oldest, flattest pillow you could find. It looks great on the website but do not be deceived! Very very disappointed. They have a 90 day guarantee but when you read the fine print - you have to have all the original packaging PLUS you have to pay the shipping to return it. I've requested a refund just to see how they will handle it. If they won't refund it then it's going in my goodwill pile. Worst $75 I've ever spent - do not waste your money!! UPDATE! The company responded with a plea to reach out to customer service to make it right, blah blah blah. I have already done that and was told that I would have to - at my own expense - ship the product back to CHINA to receive a full refund - absolutely ridiculous. Their return instructions state the merchandise must be returned in the original packaging - but when I opened the plastic "ziploc" bag that it was in the "zipper" broke completely off so I tossed the package becaue it was useless - I think that was a sign of the quality that was going to be inside the package - or actfually LACK OF QUALITY Again - I reiterate - do not waste your money. I am not going to spend God only knows how much money to ship this monstrosity to CHINA - only to be told that it's not in the original packaging and they cannot refund it. There should be a law that any company shipping from China should have to disclose that fact in all of their advertising and on their websites so that Americans can make informed decisions about who they are supporting.