The Pillow Home

As a food blogger spending countless hours in the kitchen looking down at food preparation, my chiropractor recommended CozyRest after three failed pillows. By week two, I noticed fewer tension headaches that previously interfered with my content creation schedule. After a month, I could spend all day testing recipes without developing the progressive pain that previously forced me to limit kitchen time. After three months, I've experienced approximately 80% reduction in daily pain levels and improved capacity for food styling and photography. The cooling technology has been particularly beneficial after long days in a hot kitchen.

I cannot believe I also got duped by their flashy, yet very scammy, website! I bought ten supposedly 100% mulberry silk pillowcases - only to receive pillowcases made of an awful cheap scratchy excuse of a material. Packaged in cheap plastic bags without any labels or tags. I immediately contacted The Pillow Home’s “customer service” via email. Over a day later received a generic response from an unnamed person asking me to send their abhorrent products back to China.. at my own expense of course! Obviously, I will not be doing that. Instead, I raised a transaction dispute with American Express. As I spent over £100 - I am protected under Section 75 of the Consumer Credit Act. For those of you who paid with debit cards or spent less than £100 - you are entitled to Chargeback. Check Money Saving Expert for more details. If you paid using PayPal - dispute the transaction through them. Do not waste your time emailing the so-called “customer services”. Do not waste more of your money on paying for return postage. I tried to report The Pillow Home to Trading Standards, but unfortunately as they are not based in the UK - there isn’t anything Trading Standards can do. I hope this review helps others to avoid this fraudulent company, or to at least get your money back. Good luck!

The order still shows up 'not shipped' - purchased on May 26th. Over a DOZEN emails and FB messages -- no response from customer service. Left a review here, AGAIN reached out to customer service. NOTHING. Don't be fooled by the 'response' from their customer service and the request to reach out to them - nothing happens anyway

The customer service shows complete disregard for the customer and have little initiative to help situations that go array. My pillow has been stuck in customs for 6 weeks and I have not had reliable communication from the company as to status. I constantly have to ask and the response has been disingenuous at best. I have now asked for my money back but have little expectation for a competent response.

Ordered on 28th Apr, never delivered. Customer support answers after 2 days, telling me to please wait. Second e-mail to customer support, about a month later, was never answered. Third email to customer support, two weeks later, they answered telling me I need to pay for a re-delivery fee. Not really my fault delivery was not working, but I replied that I accept the extra payment, asking them instructions on how to make the payment. Two days later, without a reply, I lost it and e-mailed them asking for a refund and a cancelation of the order. Haven’t heard from them since. Not gonna fight them for a 30$ pillow, but this was the worst online shopping experience.

As a professional drummer with neck pain threatening both playing ability and quality of life, my performance medicine specialist recommended CozyRest after seeing success with other musicians. By week three, I noticed decreased stiffness and improved range of motion during warm-ups. After six weeks, I could complete three-hour performances without the debilitating pain that previously required medication and recovery days. After three months, I've experienced approximately 75% reduction in playing-related pain and improved stamina during touring schedules. The dual-height design provides consistent support despite frequently changing hotel accommodations while on tour. It's maintained its properties despite challenging tour travel conditions.

This company is dishonest. They advertise a '90 day risk free' policy which they do not honour. They do not make it clear that any returns have to be sent to China at the customer's own expense which can be as much as the cost of the item itself. I have returned an item and followed their return policy, sending confirmation of the postage. The item has been stuck in customs for some time. Customs have contacted Pillow Home directly and I have also contacted them several times with no response since I returned my purchase. The customer service is shockingly bad. My advice is, if you are not 100% certain of keeping your purchase then take your business elsewhere as you will be significantly out of pocket.

The Incline wedge helped a lot after my ankle sprain. Kept swelling down and made it easier to rest. Foam didn’t squish flat like the one I had before. Used it for over two weeks and still looks brand new.

The Silk cases make a real difference if you’re prone to breakouts. I wasn’t expecting that, but my skin’s been calmer lately. They feel nice too. Stay cool through the night. Actually a solid buy.

Gaming for hours was killing my back. This Cushion set changed that. I can go a lot longer without needing to adjust or stretch. Didn’t expect that. Shipping was smooth and it arrived right on schedule.

Travel pillow came in handy during my last two business trips. Stayed comfy for hours and didn’t take up much space. Thumbs up. Showed up two days earlier than I expected;props for that.

Using the Chic wedge while working on my tablet in bed has changed everything. Great back support, plus it doesn’t look “medical.” Clean design. I even use it for reading in the mornings.

Gap filler stopped my pillows from slipping through the headboard. That’s literally all I wanted. Works perfectly. Looks tidy too. Easy little fix.

Started using the Wedge to manage my reflux. It’s made a noticeable difference. I sleep through the night now, no meds needed. The incline is perfect;not too steep. Even the cover washes easily.

Rubbish, 90 day my arese

The Cushion set’s holding up way better than my old Amazon one. No sagging, no weird seams popping out. Worth it for the quality. I’ve been using it daily and it still looks new.

Didn’t think Silk pillowcases were “my thing,” but they feel way better than cotton. Doesn’t mess up my beard in the morning. Kinda sold on them now. Might grab a dark set next time.

I don’t sit at desks much, so this backrest pillow works great on the floor too. Watching football or working on my laptop;either way, it’s comfy. It’s got a good balance between soft and structured. Doesn't slide around like others I've tried.

Extra cover fits well. Fabric feels premium. Glad I grabbed an extra for laundry day. No issues with shrinking. The courier even called ahead, which I appreciated.

The Chic wedge pillow looks like something out of a hotel suite. Sits nicely against the headboard. Helps with reading and doesn’t sag. Adds some polish to the bed setup too.