The Pillow Home
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Know your rights!
I cannot believe I also got duped by their flashy, yet very scammy, website! I bought ten supposedly 100% mulberry silk pillowcases - only to receive pillowcases made of an awful cheap scratchy excuse of a material. Packaged in cheap plastic bags without any labels or tags. I immediately contacted The Pillow Home’s “customer service” via email. Over a day later received a generic response from an unnamed person asking me to send their abhorrent products back to China.. at my own expense of course! Obviously, I will not be doing that. Instead, I raised a transaction dispute with American Express. As I spent over £100 - I am protected under Section 75 of the Consumer Credit Act. For those of you who paid with debit cards or spent less than £100 - you are entitled to Chargeback. Check Money Saving Expert for more details. If you paid using PayPal - dispute the transaction through them. Do not waste your time emailing the so-called “customer services”. Do not waste more of your money on paying for return postage. I tried to report The Pillow Home to Trading Standards, but unfortunately as they are not based in the UK - there isn’t anything Trading Standards can do. I hope this review helps others to avoid this fraudulent company, or to at least get your money back. Good luck!