Reviewers generally express satisfaction with The Ordinary, highlighting the high-quality and affordable skincare products as standout features. Many customers appreciate the knowledgeable and responsive customer service, often receiving personalized recommendations for their skincare needs. However, some experiences are mixed, particularly regarding the consistency of customer support, with a few noting generic responses at times. Additionally, there are complaints about packaging issues, as one customer reported leaking bottles due to inadequate packaging. Shipping delays have also been mentioned, with some orders taking longer than expected to arrive. Despite these concerns, the overall sentiment remains positive, with many praising the brand's value and product effectiveness. Overall, The Ordinary is viewed favorably by the majority of consumers.
2 weeks ago
Their products are great but I've had inconsistent experiences with customer support. Sometimes they're very helpful, other times responses are generic and don't address my specific concerns. Overall... See more
2 weeks ago
The Ordinary has completely changed my skincare routine. Their serums are effective and affordable, and I appreciate their transparent ingredient lists. Customer support answered all my questions abou... See more
2 weeks ago
The variety of products they offer is impressive and the scientific approach to skincare really appeals to me. Customer service is responsive when I have questions about ingredients.
2 weeks ago
Love their skincare line and the prices are unbeatable. However, their website tends to be really slow during sales and sometimes crashes. The checkout process could definitely be improved.
Their products are great but I've had inconsistent experiences with customer support. Sometimes they're very helpful, other times responses are generic and don't address my specific concerns. Overall satisfied though.
The Ordinary has completely changed my skincare routine. Their serums are effective and affordable, and I appreciate their transparent ingredient lists. Customer support answered all my questions about product compatibility promptly.
The variety of products they offer is impressive and the scientific approach to skincare really appeals to me. Customer service is responsive when I have questions about ingredients.
Love their skincare line and the prices are unbeatable. However, their website tends to be really slow during sales and sometimes crashes. The checkout process could definitely be improved.
When my order was delayed due to a stock issue, they proactively contacted me with updates and offered alternatives. Really appreciated the transparency and communication throughout the process.
The Ordinary consistently delivers high-quality products at affordable prices. Their customer service team is knowledgeable about skincare and always willing to help with product selection. Shipping is fast and reliable. Highly recommend!
I've been ordering from The Ordinary for over a year now and their customer service is consistently excellent. When I had an issue with a damaged product during shipping, they replaced it immediately without any hassle. The products always arrive quickly and well-packaged.
I had specific questions about which products would work for my sensitive skin, and their customer care team provided detailed, personalized recommendations. Very impressed with their expertise.
Been a customer for 2 years and never had any major issues. Their products are consistently good quality and reasonably priced. Shipping is usually on time and packaging protects the products well.
Products are good quality but my last two orders took much longer than expected to arrive. Customer service was helpful when I reached out, but the delays were frustrating.
The skincare products work well for me, but I had trouble understanding their return policy when I needed to exchange an item. The process was more complicated than it needed to be, though they did eventually resolve my issue.
Usually happy with their service but my recent order arrived with two bottles leaking because the packaging wasn't secure enough. Customer service did replace the items but it was inconvenient.
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The Ordinary is a skincare brand under the Deciem umbrella that offers clinical formulations with a focus on functional beauty. The company provides direct-to-consumer skincare products featuring active ingredients at accessible price points, with transparent labeling of concentrations and formulations. Their business model emphasizes education about skincare ingredients and simplified product selection based on specific skin concerns.
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