Easy fair and quick
Easy fair and quick! Thanks
4.7
Excellent
541 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
The Mobile Guru is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
β¨
Based on reviews, created with AISee what reviewers are saying
Excellent Transaction with Mobile Guruβ¦
Excellent Transaction with Mobile Guru once again and can highly recommend to all Thanks !!
Sold my old phone to The Mobile Guru
Sold my old phone to The Mobile Guru. Super easy process. They gave me a quote, I posted the phone to them using the postage label they emailed me, and a couple of days later the money was transferred to my bank account. Easy cash for an unwanted phone. Also good to know that my phone gets a second lease on life.
Great service
They gave a quote. Reviewed and approved the quote day after I sent it. Paid the next day. Very smooth interaction.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
themobileguru.com.au
All reviews
541 total β’ Write a review
Showing 511 - 520 of 537 reviews
KB
Excellent service!
Mobile Guru are excellent. Communication was quick and friendly and I received a very fair deal when selling my phone. I would highly recommend them!
Date of experience: December 11, 2023
LM
Sale of Mobile phone. Well we had a problem clearing all theβ¦
Well we had a problem clearing all the data from the phone prior to releasing it for sale. The mobile guru staff were very helpful in guiding us through the erase procedure.
Date of experience: December 9, 2023
AM
Positive and wonderful experience!!!
I wanted to sell my old iphone since I am no longer using it. I searched online and found bunch of sites. Registered and did all the process but none of them are prompt. I did same thing with The MOBILE GURU, and called them to check if I did everything right. Less than a minute I am already speaking with an expert. Walk me through the whole process and even waited for me to finish everything that I need to do online. It was more than 5 star experience for me. Prompt and professional. The next day, visited their office to deliver my phone, I was entertained by a very professional gentleman and explain to me as to how and what happens from there. He even offered to have the transaction to be expedited since I needed the money and promised they will pay me within 24 Hours and YES they did. Called them the next day simce I received an email about a successful transaction with them. Called them cause I am worried that I imputed an incorrect bank details and Liz, (the person who answered my call) made everything seamless. She confirmed everything and made changes promptly and she even told me if I did not receive the money on time I can give her a call back. Guess what, I called her back to let her know that I did received the money on time. I am a very happy client and sure will share this amazing, seamless and worry-free experience doing business with MOBILE GURU. To all the staff of MOBILE GURU, thank you very much ππΌππ₯°
Date of experience: December 6, 2023
AG
A. Grais
US
Non professional customer team
Sent my IP13 phone after my initial assessment as mint, but they replied back dropping it to good cause the battery is 1% less than what they asked. I vaguely remember it was above the requirements when I checked but I said okay and proceeded with their evaluation. Took them then many weeks to proceed and to get the funds paid. First when I lodged my request was 2 Nov. Payment just came today 29 November. Either their are non professional custom satisfaction team or they just kept the money to get some interest out of it. Never again
Date of experience: November 29, 2023
AW
They gave me an amazingly competitiveβ¦
They gave me an amazingly competitive price for my Tab S8 Ultra. I was wrong to be worried that they might downgrade the expected price after review but they didn't! It's a thin profit margin for some newer tablets as well. I genuinely am so happy with these guys and I absolutely recommend. Also the support phone line was super fast and they were understanding of my weird situation regarding the tablet rather than turning me away. If I could rate six stars I would. A+++ Great service. Thanks so much guys!!
Date of experience: November 20, 2023
PS
Great yet affordable phone and great customer service
I was looking at different sites for a Samsung phone that fell within my budget (which was pretty low) and I found Mobile Guru to be more affordable with more options compared to others. I personally prefer to check the phone before buying it, so I visited their store (office...?) to explore my options. I thought I would only be able to buy a Galaxy S8 or S9 with my budget, but when I went there, they showed me S10 options that fall within my budget too, with just minor scratches on the paint. After looking at different phones, I decided to go with the S10. The staff were really helpful and patiently waited while I decided on which phone to go for. I've been using this phone for a few months now, and it works as well as new! I even got a complimentary cable and phone case as well as a warranty card. All in all, I am really glad with my purchase and would recommend anyone to go here if they're looking for a budget-friendly phone.
Date of experience: November 20, 2023
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.