Easy fair and quick
Easy fair and quick! Thanks
4.7
Excellent
541 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
The Mobile Guru is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
β¨
Based on reviews, created with AISee what reviewers are saying
Excellent Transaction with Mobile Guruβ¦
Excellent Transaction with Mobile Guru once again and can highly recommend to all Thanks !!
Sold my old phone to The Mobile Guru
Sold my old phone to The Mobile Guru. Super easy process. They gave me a quote, I posted the phone to them using the postage label they emailed me, and a couple of days later the money was transferred to my bank account. Easy cash for an unwanted phone. Also good to know that my phone gets a second lease on life.
Great service
They gave a quote. Reviewed and approved the quote day after I sent it. Paid the next day. Very smooth interaction.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
themobileguru.com.au
All reviews
541 total β’ Write a review
Showing 501 - 510 of 537 reviews
KD
So much better than selling via Facebook Marketplace
I've sold two mobile phones to Mobile Guru now on two separate occasions - and iPhone X and iPhone 12 Pro. They are so easy to deal with and efficient. You don't even need to pay for postage of the phone to them as it's reply paid! As soon as the phone arrived, they ran their diagnostics and I had an outcome very quickly, and payment processed soon after. So much better than selling old phones on Facebook marketplace and having to deal with randoms, fake enquiries and pay ID scammers! Mobile Guru is a much better option!
Date of experience: April 20, 2024
C
Chris
US
Fantastic Quick Reliable Service
Iβve used this company twice and on both occasions I have been super impressed with the speed and accuracy of service. Both iPhones have been traded in top condition having hard case and screen protector applied. Condition is communicated and payment is made. I will use again if the need arises. Well done to all involved
Date of experience: April 4, 2024
gP
Horrible service
I am writing this to share my horrible experience with mobile guru. I placed an order for iPhone 12 on 26th december,2023. I did not receive phone until mid-January 2024. I called mobile guru several times than lodged claim through PayPal and they responded me saying they will investigate and get back to me. After waiting for few days I called several times to talk to the person called "Hanna" who finally apologised and explained about delivery address issue. I put address of a LPO for collection that could not be found by a Postie. Anyways, after several efforts from my end as they never contacted me to update, I got told that they will send me phone once they received from Australia Post. I had to convince Hanna that it is not my fault that phone got lost and I need my phone sooner, so Hanna agreed to send me another phone during February via Express Post. After a week of non-receipt, I called them again and Hanna again mentioned that there was an address issue. Apparently, I called Australia Post and was told that the was sent to the address mentioned. I finally got my refund without proper apologies except generic message at the end of February 2024. I had a death in my family in January 2024.That was so hard to deal without a proper phone. After three months, I got to know I had to restart my search for a phone. You know why never go near mobile guru!!!!
Date of experience: March 21, 2024
JB
Pretended to repair my phone but did nothing..
I'm embarrased for Reebelo that they use these guys. Bought a "good" quality iphone 12 pro max. Phone arrived with a jaggered plastic edge that cut my finger, speaker holes were blocked with gunk and worst of all, after some light use there was screen jittering on the display like a bad TV aerial. I sent it back under a free return and requested a replacement. They instead decided to "repair" the phone - in other words: open the box, reseal the box, send it back. Phone arrived in the exact same condition as I had sent it out - Clearly no effort from these guys and I bet they charged Reebelo a repair fee. Unless you are buying Pristine condition which I'd also be concerned on what their definition of that is, I would stay away from these guys.
Date of experience: March 7, 2024
LT
These guys are very quick
These guys are very quick. Updated me for every action. Very responsive & trust worthy. Recommendable. π
Date of experience: February 26, 2024
DG
Be careful
So a samsung s20 plus 5g with a (out of warranty), samsung warranty replacement screen ( known issue) and new battery with no rear scratches only gets a "good" rating downgraded from mint with no explanations. I won't be recommending this company to anyone
Date of experience: February 16, 2024
MU
The worst possible experience
The worst possible experience. I wouldn't suggest them to anyone because they fall short of their promises. While selling, they locked in price of $1,540 for my new Samsung S24 Ultra. They stated that they would honour the $1,540 price lock for the new S24 Ultra for a period of 14 days. They attempted to take advantage of us when we dropped off at their location and continued to give us $1300 (despite the fact that the box was unopened and the phone was working properly). Even though we travelled from Canberra to Melbourne for just drop off. When the product is with them, they begin to bargain and don't provide you what they state online. They step back and make lame excuses. Donβt fall in their trap and use anyone else while selling and purchasing your phone.
Date of experience: February 14, 2024
RW
Well my galaxy s22 ultra was inβ¦
Well my galaxy s22 ultra was in excellent condition until they revised it to poor condition. Saying the pixels are stuffed but the phone is only 11 months old. Don't use them they will lowball you. Never again.
Date of experience: December 14, 2023
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.