Easy fair and quick
Easy fair and quick! Thanks
4.7
Excellent
541 reviews
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💬Hasn't replied to negative reviews
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Review summary
The Mobile Guru is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Excellent Transaction with Mobile Guru…
Excellent Transaction with Mobile Guru once again and can highly recommend to all Thanks !!
Sold my old phone to The Mobile Guru
Sold my old phone to The Mobile Guru. Super easy process. They gave me a quote, I posted the phone to them using the postage label they emailed me, and a couple of days later the money was transferred to my bank account. Easy cash for an unwanted phone. Also good to know that my phone gets a second lease on life.
Great service
They gave a quote. Reviewed and approved the quote day after I sent it. Paid the next day. Very smooth interaction.
Company details
Information provided by various external sources
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Contact info
🌐
Website
themobileguru.com.au
All reviews
541 total • Write a review
Showing 521 - 530 of 537 reviews
JK
Absolute Joke of a Company
Absolute joke of a company. Only competent team there is customer service. Ordered an 'ex-demo' Galaxy Note 9 from their website, arrived with the infamous Samsung Green Screen of Death. How this got past the tech team, I have no idea. Sent it back for warranty. Heard nothing for 2 days after the phone rocked up in their inbox. On day 3 I called them myself, and was told the phone was being checked over by techs tonight, and a refund would be possible on Monday at the earliest. Fine, I decided to give them the best chance possible and waited until late Monday afternoon just in case they would be able to send out a replacement phone by then. Rang them an hour before close, and was told that a replacement had been sent out that afternoon. I was also told I'd get a tracking number that evening for it. Again, I was patient. Waited until the same time the next day, and I'd still not yet received any communication. Upon ringing them back, I was told the phone hadn't even been shipped yet! I don't know whether the dispatch team had straight up lied to the customer service person, or if they'd mixed up my order with another one (you'll see why later), but the *new* story was that there apparently weren't any replacement phones to ship out to me. Whoever was calling the shots up there then told the poor CS person to try and upsell me! I was already mad at them, and now this company is asking me for more money so that they can send me another (potentially broken) phone that's more expensive! Naturally, I instead asked her to just refund me. She tells me that she'll put it in line for processing, and I try to just put this whole ordeal behind me. But oh no. It turns out, not only is the tech team incompetent, but so is the team handling the money. Four days later (the refund policy says '48 hours during busy times' but I again wanted to be patient) I still had not received my refund. I again called the company, and was told that I in fact had been refunded, and here is the receipt. The receipt was for a different name, a different payment method, and a vastly different amount of money. I really don't know how they could've messed this up this badly. It was only finally after this point that the CS person was able to get me a refund, so quick that it happened while we were still on the phone. I can only assume she gave the knuckleheads down in cash handling an absolute earful for how badly they'd mucked up and they'd processed things immediately, with tails tucked between their legs. At least the person you talk to when things goes wrong is knowledgeable and polite. Whatever y'all are paying them ain't enough. Besides that, terrible company. Spend your money elsewhere.
Date of experience: November 18, 2023
JP
They lowball you. Do not recommend. Sell to someone else.
Pro: Quick customer service response. Easy to use website. Con: Incorrectly quote me the wrong price for AU Post tracking. Once they receive your phone, they would downgrade the condition to try to lowball you. No choice as they have you by the balls to make you sell your phone with no way to negotiate. Its their way or the highway.
Date of experience: November 17, 2023
MH
Excellent Service
Though price is a bit lower but Always fast service .
Date of experience: September 19, 2023
PK
Sent an iPad Air 3rd Gen
Sent an iPad Air 3rd Gen, in good condition. Price was $220. They came back with $40 for iPad 2nd generation with screen problems ( I had been using it prior and it was perfect). Then they changed their mind and agreed that it was Air 3 but still paid me $40. I feel like I’ve been scammed.
Date of experience: May 24, 2023
TP
DON’T SELL TO MOBILE GURU
DON’T SELL TO MOBILE GURU UNTIL YOU READ THIS – In summary: Advertises (falsely) ‘same day payment’ and took 4 and a half days (106 hours) to make the PayID (instant bank transfer) payment! RE: Order 12107 – Everything seemed normal when creating a sell order on their website. Best industry price and ‘same day payment’ was offered. Additionally, I could drop off the phone at its South Melbourne office. I did this on Easter Monday and was greeted by a male member of staff, saying it would be formally quoted later that day – it was – great! This is where the service ended and it all went REALLY bad! I reply to the quote as per the email instructions of ‘yes’ to accept, thinking it’s Easter Monday, I won’t get same day payment as per the website and expected it Tuesday. Tuesday comes and goes, no payment. I email back asking what’s happening and reconfirming I accepted the $770 and what my PayID (instant bank transfer) details were. The next day I get a short and sharp email back advising follow-up with the payments team will happen – no timeframes. On Thursday still no payment, I email again, highlighting it’s now 72 hours since accepting the quote and still no payment. I politely point out Mobile Guru’s website says ‘same day payment’ and if I am not paid by Friday, I will consider my mobile stolen by their company and will also report Mobile Guru to the ACCC for misleading and deceptive conduct (advertising ‘same day payment’ and not meeting this). Friday, I get another brief email, finally with a brief apology for the delay and blaming the payment delay on increased volumes. Again, told the payments team will be followed up and no timeframes again! Beyond frustrated I email back asking for someone with authority to call me who is empowered to do something. Unsurprisingly I did not get a call back on Friday and finally at 10pm that night, after posting on Mobile Guru’s Facebook, I get the payment. I only went with this company as it offered $10 more for my mobile than its competitors. I should have stuck with more reputable companies as the extra $10 I got for my mobile has well and truly been used up in the amount of time I’ve been chasing these clowns! I will never use Mobile Guru again and would urge anyone reading this review to avoid Mobile Guru at all costs as a $10 or so better quote over a competitor is all smoke and mirrors to get you in and then screw you around! I feel sorry for any vulnerable customer of Mobile Guru who may have been lured in on the same false pretenses of ‘same day payment’ as I was. Staff seem to have no moral compass when I pointed out to them that people could be needing ‘same day payment’ to cover costs of living. Whilst I am not a vulnerable customer (I was just really annoyed and wanted what’s rightfully mine - payment!) I’m sure there are ones needing the money paid promptly to service debts! Shame on you Mobile Guru management team – I hope the ACCC look into your false advertising and would encourage anyone else impacted by delayed payment to also report this to the ACCC
Date of experience: April 15, 2023
L
Lynton
US
Will Try To Rip You Off
Had an old iPhone 7 Plus which was in excellent condition. Had no cosmetic damage to the outside of the phone and had never been dropped or damaged. When submitted, I was given an estimate of $190 that I would receive for the phone. The process for sending the phone to them was very simple - they provided a Reply Paid address, so it cost you nothing to send. They are a second hand dealer (pawn broker) so ID has to be forwarded to them prior to sending the phone. Once they received the phone, they "tested" it and said that the battery charging port needed replacing and there was also cosmetic damage. They offered me $20. I requested the phone back (which I had to pay the postage to get back) and once it arrived, I forwarded it to Mobile Monster who gave me $150. Would not recommend using Mobile Guru to anyone, as it seems like they are simply ripping people off.
Date of experience: April 5, 2023
B
Brad
US
Purchased a ex demo phone off them…
Purchased a ex demo phone off them arrived full of scratches not as described. Have tried contacting them and not getting anything. Bad part is this phone was purchased by my 18 yr old daughter who saved up all the money herself.
Date of experience: March 17, 2023
bj
I wrote a review telling them that they…
I wrote a review telling them that they were bad they never contacted me which is honest they reckon that contacted me I never got an email I asked him to put the phone aside for me I was going to pay half of it tonight and half the next day the lady told me you are not allowed to put false bad reviews online can you believe that she's dictating to me what I say is not correct do not buy from them service lady telling me to write not to write a bad review I can't believe it
Date of experience: February 7, 2023
TR
Tam Ross
US
These guys were fantastic to deal with
These guys were fantastic to deal with. I made two purchases, phones were at 100% battery health and in excellent condition. Packaging was perfect too. Couldn’t fault them, probably best seller I’ve purchased from on eBay. Thanks guys!
Date of experience: November 15, 2022
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