The Mobile Guru
View company profile →
Horrible service
I am writing this to share my horrible experience with mobile guru. I placed an order for iPhone 12 on 26th december,2023. I did not receive phone until mid-January 2024. I called mobile guru several times than lodged claim through PayPal and they responded me saying they will investigate and get back to me. After waiting for few days I called several times to talk to the person called "Hanna" who finally apologised and explained about delivery address issue. I put address of a LPO for collection that could not be found by a Postie. Anyways, after several efforts from my end as they never contacted me to update, I got told that they will send me phone once they received from Australia Post. I had to convince Hanna that it is not my fault that phone got lost and I need my phone sooner, so Hanna agreed to send me another phone during February via Express Post. After a week of non-receipt, I called them again and Hanna again mentioned that there was an address issue. Apparently, I called Australia Post and was told that the was sent to the address mentioned. I finally got my refund without proper apologies except generic message at the end of February 2024. I had a death in my family in January 2024.That was so hard to deal without a proper phone. After three months, I got to know I had to restart my search for a phone. You know why never go near mobile guru!!!!