The Law Firm Group Reviews

Recently instructed The Law Firm Group and was very happy with the service provided. Would happily recommend to anyone looking for a litigation solicitor!

write to you with a formal complaint as to the handling of my account. As per your Complaint Handling Process I expect a response within 8 weeks. When I initially spoke with the firm, I asked for a set fee quote due to shortage of funding. It was not explained to me that you did not do fixed fee and in fact your terms of business (6.2) state that you do, on occasion offer fixed fee assignments. The implication of funds on account was not explained at all. The precise nature of the amount requested further confirmed to me this was a fixed fee arrangement. There were no terms of business shared at this stage. On first contact with yourself I was very clear I was short on funds and explained my situation and we discussed how that money be saved for the next hearing. At no point did anyone contact me to say the account was going over the initial fee agreed. The fee almost tripled without any warning.. This is not what was agreed or discussed at any point. I am staggered it could build to such a huge amount without warning or discussion. I am shocked this was allowed to happen without any check with me, especially as it was known I’d need a loan to cover any further costs and this has now left me in significant debt. Furthermore, I was informed of this overspend 24 hours prior to the court hearing and left knowing that if I didn’t pay immediately I would be unrepresented. The emails sent were intimidating, with a threat of no representation. I don’t believe that this is appropriate, given the lack off communication regarding overspend, your knowledge of my financial situation or the fact that your own Terms (6.10) state that all bills be paid within 7 days - that was not the case with the demands for immediate payment I received. Whilst we had discussed the potential for taking a loan for money if we needed a further contested case in the future, it was certainly not agreed Terms of Business were then sent approximately 1 hour prior to the hearing again with the clear message that if I didn’t sign and return immediately I would be unrepresented. It is clear this was a recognition that you had not handled this appropriately and were minimising your risks. This was negligent, as I had no opportunity to read and review the document fully or query any aspects. They should have been shared with me and fully explained at the outset. In settlement of this matter, I request you: 1. Reimburse the overrun on account as I was not kept informed and asked to pay with no notice and no option. 2. Review your internal processes to ensure this does not happen to anyone else in future. All clients must have terms of business explained to them and signed at the outset, all costs communicated and agreed prior to work continuing, and not be asked to pay unexpected fees in a timescale shorter than that in your standard terms of business. This appears to be a discriminatory practice. 3. I also request you review your vulnerability policy as it is clearly unfit for purpose. They are now ignoring all my correspondence for months

We had an excellent experience using Jayne at The Law Firm Group. It's always a stressfull experience when buying and selling houses, but Jayne took the time and care to make this a smooth transaction. We really appreciate the help and courtesy and recommend them highly.

Jayne was excellent throughout the whole process. She was always very communicative, offered sound opinions on issues and was very fast in her responses. Jayne also ensured we quickly received all necessary documents for us to review. We would recommend her highly.

TLFG intervene on my behalf with British Airways on a travel claim. After 3 months, BA refused to acknowledge they has lost my golf equipment, bags, clothes etc on the flight back from Jersey. Aviva stated they would not pay the claim until BA declared the equipment lost. The pressure from TLFG worked and Aviva promptly paid. BA should hang their collective heads in shame as it has taken 5 months for this matter to finalise.

My mother employed them about her house deeds.A letter was sent online for her to fill in ,my mother 81 and is old school and like letters in her lap. She spoke to Kayleigh Eke and inform her that she change her mind. Kayleigh asked why she didnt want to go ahead and my mother explained about not doing it on the internet. Kayleigh reponse was very abruptly " oh right"and banged down the phone. Now a few days later she got a bill for £332 for a letter sent by email. Disgusting Never again dont go there.

AVOID AVOID AVOID We used his firm for a commercial property lease and sale. The riginal lease cosument ha sbeen lost! The sale was delayed by the first solictor to a point here the sale fell through and then on sale funds were not paid to the agent as made out and were withheld by teh compliance partner for fees that were not justified or agreed. We then complained to the Senior partner Charles Long who does not seem to care in the least - no meaningful reply to our compliant and no apology. We are now forced to refer to the LO and potentially the SRA (depending on findings) and make a claim in respect of the lost lease which we require in a claim for unpaid rent. Overall - DO NOT USE THS FIRM especially if client monies are to be held by them. It has no leadership and we found it unscrupulous and and the carefree and careless culture pervades from the top down. There are far less expensive and more competent firms. You will end up spending more time chasing and complaining than them doing your work and overcharging for it from your client funds without your approval. KS (Trustee of a SSAS)

I definitely recommend The Law Firm Group. Very professional, received a very helpful and professional service. Will definitely be back for legal advice in the future as and when I need it.

I used The Law Firm Group for my conveyencing. They were extremely helpful throughout the process and, as a first time buyer, they put me at ease and explained things to me simply without making me feel like I'd asked a silly question! I will definitely use them again for any legal help I may need.

Great work from all, really efficient on my house exchange, easy to get hold of, great communication all the way through. Would 100% use again if needed. Thank you to all at The Law Firm Group!

The Law Firm Group helped me with buying my first property and I was so glad I went with them. They were happy to answer any questions I had and let me know what was happening every step of the way, which was very reassuring. I wouldn't hesitate to recommend The Law Firm Group to all my family and friends.

Quite simply, the worst supposedly "professional" firm I have ever had the misfortune to deal with. Missed deadlines, broken promises, unanswered phone calls/mails & a total disregard for the stress & upset caused to their client. A matter that should have been completed within a few months took over two years. The case was handled by one of the solicitors at their Hitchin Office & the level of incompetence displayed was utterly astonishing. The fact that there are more one star reviews here than all other reviews combined, tells you all you need to know about this company. I find the reply from the The Law Firm Group to be unnecessarily aggressive & full of inaccuracies. I note their “disappointment “ that a negative review has been posted & ,in turn, I am surprised that they expected anything other than that. I became involved in this at the request of my mother in law because she is 87 years old & had been left stressed and upset at the appalling service afforded to her over a period of 18 months. The only way to get them to take action was to complain and issue regular reminders. The Law Firm Group choose to describe this as “ranting” & “unpleasant” but would not have been required had the company dealt with the matter properly in the first place. I deliberately avoided mentioning the names of individuals in my review, but this has not stopped the MD using this forum to attack me personally & you can draw your own conclusions as to the type of company that would do this, The fact remains that our complaint was upheld & that the Law Firm Group issued a full apology. They may not appreciate that a negative review has been posted, but they clearly recognise that their service was abysmal otherwise there would have been nothing to apologise for. It is also a fact that the majority of reviews on this site give this company the lowest rating possible.

I searched several solicitors online, from a batch I chose two and The Law Firm was one of them and were attentive in response. They got back to me swiftly. My query was listened too, and I was appropriately triaged in-house, to the correct expertise. My solicitor critically evaluated the situation, advised and dealt with the matter excellently and provided excellent communication and summary. In the grand scheme of things with Law, the fee was very fair - which is excellent value for the customer (I was concerned about increasing costs, but I should not have been). I was provided with clear outlines of what to expect and could raise a query at anytime. I found The Law firm customer friendly, and the in-house specialisms and expertise provided me with an excellent service that was cost effective that I was confident in. Due to The Law Firm I was well informed, able to review the legal options and modify a contract in my best interests. I was reassured, empowered, and impressed by Law Firm services. My letter of advice was practical and solid and the terms were easily agreed by my third party. I have sought the services of other solicitors before, and The Law Firm company by far was a better experience. I highly recommend this in-house team of specialists in law, they are trustworthy, dedicated, care about their services, with capacity and ability to match you with who you need. I’ve the Law Firm stamped on my mind and should and when I need any legal assistance again I have a network and would not hesitate to use them. Highly recommend.

Jeremy went above and beyond to support us with an ILA for we needed completed and signed fairly swiftly. I really appreciate how professional he was, and how quickly he assisted us. Thank you Jeremy!

I contacted The Law Firm Group for conveyancing, and, while I didn't end up using them (they weren't on my lenders' approved panel), the communication was great. I was talking with Kayleigh Eke, and she responded to my emails very quickly.

This company took over the firm of solicitors that had written my will. I needed to update the will. I rang twice and was twice assured that someone would ring back. I never heard a thing. If they can't be bothered to ring back.....

Would give 0 stars if I could! 1) Got the address for the purchase property wildly wrong - no ownership of error 2) Stated we have spoken on the phone regarding said purchase, but never had (spoke to Seller who is a family member, but not myself who is paying the fees) 3) When I requested a senior Solicitor to check my documents I was sent as I was apprehensive (still hadn't spoken to a Solicitor at this point, just her secretary), I was told to take my business elsewhere. 4) Incorrect spelling of names Really really poor customer service or reconciliation. Would NOT recommend.

Great service and communication. Easy to access in lockdown and all staff worked long hours to get my sale through in record time. Thank you to Bianca , Mahnoor and Alison.

When dealing with the estate of a deceased family member the law firm group, previously known as Sheppersons acted totally unprofessionally, created more stress with no attention to detail and did not complete work which had been paid for requiring another solicitor been instructed. Totally incompetent.... avoid at all costs!

In December 2015 Stuart Q Murphy solicitors completed the purchase of our home for us. We had used Stuart Murphy several times previously and highly regarded his service. Unfortunately, he retired in 2019 and his business was taken over by The Law Firm Group (TLFG). Recently we had to request our conveyancing file back from TLFG because of a neighbour dispute (they were trying to remove some of our driveway access rights). Despite multiple requests for the complete file, and stressing the urgency of the matter, after several days I only received 1 document. After further chasing I was told the file would only be released on payment of £312.00. I queried this as The Law Society guide notes state most of the documents were my property. I was told the file had to be 'perused' and scanned. I queried the cost to be told whilst the job would be done by an admin assistant, there was no charge rate for that so I'd have to pay a partner's rate. Because of the urgency I had no option other than to pay the £312.00 which I advised was being done under duress. I was deeply shocked and disturbed by the experience and can only advise people DO NOT TO USE THIS FIRM unless they are willing to be ripped off.