Consumer

Nov 15, 2022

Abysmal

Quite simply, the worst supposedly "professional" firm I have ever had the misfortune to deal with. Missed deadlines, broken promises, unanswered phone calls/mails & a total disregard for the stress & upset caused to their client. A matter that should have been completed within a few months took over two years. The case was handled by one of the solicitors at their Hitchin Office & the level of incompetence displayed was utterly astonishing. The fact that there are more one star reviews here than all other reviews combined, tells you all you need to know about this company. I find the reply from the The Law Firm Group to be unnecessarily aggressive & full of inaccuracies. I note their “disappointment “ that a negative review has been posted & ,in turn, I am surprised that they expected anything other than that. I became involved in this at the request of my mother in law because she is 87 years old & had been left stressed and upset at the appalling service afforded to her over a period of 18 months. The only way to get them to take action was to complain and issue regular reminders. The Law Firm Group choose to describe this as “ranting” & “unpleasant” but would not have been required had the company dealt with the matter properly in the first place. I deliberately avoided mentioning the names of individuals in my review, but this has not stopped the MD using this forum to attack me personally & you can draw your own conclusions as to the type of company that would do this, The fact remains that our complaint was upheld & that the Law Firm Group issued a full apology. They may not appreciate that a negative review has been posted, but they clearly recognise that their service was abysmal otherwise there would have been nothing to apologise for. It is also a fact that the majority of reviews on this site give this company the lowest rating possible.